Inside Sales Manager

Posted May 11

Digital Ox is an award winning INC 5000 fastest growing company and the ‘go-to’ growth digital marketing firm for Dentist, Chiropractors, and Medical Doctors across the United States that are EAGER to grow their practice by helping more patients in their communities. Our team of over 35+ skilled professionals takes a done-for-you marketing approach to service our doctor partners called the “Automated Patient System ™”.

How does it work?

  1. We Manage our partner doctors online advertising on Facebook, Instagram & Google to generate qualified leads
  2. Our inside sales team then directly receives these inbound leads. We proceed to call, qualify, and schedule these leads into appointments. Completely hands off from the client & their staff. 100% turn-key…our clients love this!
  3. We then coach our clients on the best patient care strategies, sales processes, and business operations so they can grow sustainably

Our proven approach, using the proprietary Automated Patient System™ , achieves incredible results for our 170+ clients across the country.

What makes Digital Ox so different? We are the pioneers of creating a 100% turnkey marketing system that allows our doctors partners to make a greater impact on their community and sleep better at night knowing that their practice is growing. Our clients' results have allowed us to grow over 1,700% over the last 3 years!

Our vision and purpose with the help of our doctor partners is to impact 100,000+ people's lives every year by connecting them to the right quality of care that they deserve.

ROLE DETAILS:

LOCATION: Remote

COMPENSATION: $80K-$125K (Total Compensation)

**The candidate selected for this role will start off in the Client Sales Rep position for the first 90 days in order to get a full picture understanding of our sales, service, and workflow**

As the inside sales manager, (a key position to the success and growth of our sales reps and clients)…you will ramp up new hires, manage, train, and lead 15-20 marketing patient coordinators to monthly client goals and KPI.

This role is crucial because our job is to consistently & successfully convert as many leads as possible from the marketing team into qualified appointments for our doctors every single month.

At the end of the day your focus is simple. The more leads the marketing team generates + the more appointments our sales team generates = greater return on investment for our clients, more commission for the sales team, and greater performance reputation for Digital Ox!

Value alignment is nonnegotiable here. Due to the proximity you will have to the founder and management of the company. It is of the utmost importance that you deeply resonate with values they have set forth..

Results Driven Accountability

Impact

Thinking Outside the Box

Unwavering Perseverance

Better Than Yesterday

Commitment to High Standards

In this role, you will be responsible for everything from

  1. Successfully ramping up new hires in our 30-60-90 day protocol.
  2. Leading effective sales training in front of 30+ sales reps.
  3. Auditing sales calls several times per day and coaching sales reps to become experts on the phone
  4. Auditing sales reps CRM processes daily and making sure they are following our Digital Ox sales system for maximum efficiency
  5. Monthly 1 on 1 performance reviews; measuring the monthly results of each sales rep compared to the quotas
  6. Leading sales team and strategy to overall goals
  • 15+ Appointments delivered per month per client
  • 80%+ show up rates
  • 90% answer to schedule %
  • 45% lead to schedule %
  • <5% client churn

**80% of the day to day in this role is listening to calls, coaching, and training B players to A Players.

RESPONSIBILITIES:

**The candidate selected for this role will start off in the Client Sales Rep position for the first 90 days in order to get a full picture understanding of our sales, service, and workflow**

  • Own and execute the strategic plan and projections for sales goals
  • Onboard and train new sales team hires.
  • Build and maintain strong business relationships with current and potential customers and patients.
  • Supervise and coach the sales team on best use of all of the above.
  • Audit (QA) sales calls. Work with stakeholders to determine how to set useful tracking metrics.
  • Audit sales activity and performance. Work with stakeholders to create KPIs and reports/dashboards to effectively track KPIs (google sheets).
  • Track employee performance and KPIs and communicate with stakeholders prior to quarterly and annual performance reviews.
  • Hold/Host Sales Team meetings to address weekly KPIs, coaching opportunities, updates, questions, or new ideas.

RESULTS:

  • Ramp up new hires to 30-60-90 day KPI
  • Manage and lead team to 80%+ show rates
  • Manage and lead team to 15+ appointments average
  • Manage and train B players to A players
  • Identify and remove C players
  • Help company achieve 5% monthly churn goals
  • Always learning

REQUIREMENTS:

  • 2+ years Coaching/Managing a team of 10-20 sales team members. Inside sales specific coaching/management experience is preferred.
  • Works well under tight deadlines and pressing situations.
  • Has a high tolerance to stress and is 'unwavering'.
  • Ability to work in a fast-moving work environment.
  • Working knowledge of G-Suite.
  • Able to consistently maintain a positive, can-do attitude and reflect a professional demeanor.
  • Innate ability to seek out answers from other sources and problem-solve with little input from the Supervisor.
  • 5+ years of experience with sales CRMs.
  • Experience leading teams to achieving quota.
  • Experience hiring, training, ramping up new sales reps to KPI.
  • Experience conducting/completing performance reviews.
  • Ability to lead by example in both understanding our service and by consistently hitting personal sales goals.
  • Strong communication skills - both to sell to prospective patients and to provide effective coaching to sales staff.
  • Ability to supervise the sales process, hold the sales team accountable, and make updates to the sales process (with Stakeholders) when opportunities to improve are discovered.

Digital Ox Core Values

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

  • Results-Driven Accountability - Our approach is all about extreme ownership, meaning we take full responsibility for what we do. We're committed to our client's success and growth. We don't make excuses; instead, we actively work to improve underperforming campaigns.
  • Thinking Outside the Box - We consistently innovate new ideas and push limits to enhance our effectiveness in assisting both our team and clients in surpassing their goals.
  • Impact - Helping Hundreds of Patients Improve Their Quality of Life Everyday, while helping Hundreds of clients become more profitable every month.
  • Commitment to High Standards - We are committed to executing The Automated System with precision, speed, and thorough attention to detail in all aspects of our work.
  • Unwavering Perseverance - We have a resilient mindset and persevere in the face of our challenges. We won't quit until we discover successful pathways to achieve our goals.
  • Better than yesterday - We challenge ourselves beyond our comfort zones in pursuit of personal growth and well-being. We strive to inspire our team, families, and society.

Join Digital OX and carve your path to success in an environment that fosters and values the growth of its internal talent!