IT System Administrator

Posted Oct 6

About Forma

The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches.

Forma’s flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies, by giving employees more choice and flexibility in how they spend their benefit allowances. The platform also saves HR professionals countless hours managing and supporting various point solutions.

Using Forma, companies can select from a suite of products that include Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more to design and deliver customized benefits programs–all through a single platform. Employees then have three choices to spend account funds: The Forma Store with discounted products and services, The Forma Visa Card, or claim reimbursement backed by Forma’s world-class member support team.

Forma has helped hundreds of the world’s most admired companies, including Stripe, Zoom, Lululemon, and Affirm, design and support flexible, inclusive benefits programs for nearly a million employees. And, we are seeing great success with 98% customer retention, 75 NPS, and 98 CSAT ratings from members.

Forma is backed by Emergence Capital and Ribbit Capital and has received numerous awards for its exponential growth, its software innovation, and as a “Great Place to Work.” 

About the Role

The IT System Administrator is a critical role responsible for the smooth operation and maintenance of an organization's IT infrastructure. They ensure the availability, reliability, and security of computer systems, networks, and servers. They also provide technical support to users, troubleshoot issues, and implement new technologies.

You Will

  • User Support:
  1. Assisting users with technical issues, such as password resets, software installation, or network connectivity problems.
  2. Setting up new user accounts and permissions.
  3. Providing training and guidance on using IT resources.
  • System Configuration and Deployment:
  1. Installing and configuring new hardware and software.
  2. Setting up and managing virtual machines and cloud resources.
  3. Deploying updates and patches to systems and applications.
  • Security Management:
  1. Monitoring security alerts and logs for potential threats.
  2. Implementing security measures such as firewalls, antivirus software, and intrusion detection systems.
  3. Investigating and responding to security incidents.
  • Other Tasks:
  1. Participating in projects related to system upgrades, migrations, or new technology implementations.
  2. Researching and evaluating new technologies to meet the organization's needs.
  3. Staying up-to-date on industry trends and best practices through training and professional development.

Preferred Skills

  • 5+ years supporting users with both software and hardware
  • Familiar with System Configuration and Deployment
  • Familiar with Security Management
  • Experience at an early-stage startup is a plus
  • Fintech experience a plus

Benefits and Perks

  • Remote-first working environment
  • Medical, dental and vision insurance plans
  • Employee wellness program
  • One-time home office stipend
  • 401(k) savings plan
  • Flexible PTO policy
  • 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent

At Forma, we value diversity, and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Duties and responsibilities may not all be covered in the description, or may change over time at the discretion of Forma. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Forma, we welcome diverse perspectives, and people who think rigorously / aren't afraid to challenge assumptions. Join us!