IT Systems Administrator
Reports to: Director of IT
Location: Remote US (eastern US time zone)
Compensation Range: $90,000 to $100,000 base, plus bonus and equity
What We Do:
Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.
Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.
Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.
Join the hunt and help us stop hackers in their tracks!
What You’ll Do:
Huntress is seeking a skilled Systems Administrator located in the US eastern time zone to join our team. You will play a vital role in the day-to-day management, maintenance, and support of our organization's IT infrastructure. Your responsibilities will include maintaining and scaling our SaaS systems, assisting with remote customer support, and troubleshooting technical issues. The ideal candidate will possess a strong technical background, exceptional problem-solving skills, and the ability to work both independently and collaboratively in a team environment.
Responsibilities:
- Provide comprehensive hardware and software support, including troubleshooting and issue resolution
- Maintain, support, and scale our SaaS systems to ensure their optimal performance and availability
- Ensure smooth operation and availability of hardware, software, and SaaS applications
- Work closely with cross-functional teams to plan and execute system upgrades and enhancements
- Implement and maintain system configurations, updates, and patches
- Conduct regular system monitoring and performance optimization
- Assist in the development and implementation of IT policies and procedures
- Provide technical guidance and support to end users
- Document and maintain accurate records of system configurations and changes
- Provide a white glove customer service experience to employees and end users globally
What You Bring To The Team:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- 3-5 years of relevant experience in systems administration or a similar role
- Proven track record in providing comprehensive hardware and software support
- Familiarity with maintaining and supporting SaaS applications
- Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently
- Solid understanding of security best practices for SaaS environments
- Excellent communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical individuals
- Strong organizational and multitasking abilities, with the capacity to prioritize and manage multiple tasks simultaneously
- Proficient knowledge of Windows 10 and macOS operating systems
- Experience with Google Workspace (formerly G Suite)
What We Offer:
- 100% remote work environment - since our founding in 2015
- Generous paid time off policy including vacation, sick time, and paid holidays
- 12 weeks paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 stipend to build/upgrade home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.
We do discriminate against hackers who try to exploit small businesses.
Accommodations:
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response.
If you have any questions about your personal data privacy at Huntress, please visit our privacy page.
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