Junior Support Engineer
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Identify data problems and provide details to the development team
- Reply tickets on Zendesk, Community forum, slack and Telegram related to our blockchain data products
- Ensure proper recording and closure of all issues.
Requirements
- Bachelor's in Computer science
- Understanding of SQL and Blockchain
- Understanding of Javascript or Python
- GraphQL is preferred
- At least 1 year of experience Experience working with Zendesk and other support tools
- Excellent written and verbal communication english
Benefits
- Opportunity to work & collaborate with a truly global team spread across 5 countries
- Work from anywhere in the world
- Choose your own work hours
- Yearly trip with Bitquery team to any remote destination
- A promise to finish the interview processes within 1-2 weeks
Being a startup we take decisions & move fairly fast, while giving candidates great experience with the interview process. We have a flat hierarchy in the organization where we empower individuals and provide an opportunity to deliver results as per his/her working style. Come and join a great culture and build Bitquery with us.