Junior Support Specialist (BlackBoard)
Aeyon is committed to Integrity, Service, Excellence, and Innovation – Always!
At the very center of Aeyon’s core values is our unwavering commitment to a culture that always focuses on the success of our customers, provides rewarding careers for our employees, and gives back to our communities.
Excellence is at the core of our service delivery model and drives our success. We embrace our obligation to our employees and our communities. We maintain integrity in all that we do for our customers and our corporate selves, and we seek innovation in service to the Country.
Your day-to-day work will include:
Looking to join a talented, respected, and growing organization that rewards independence and ambition? Aeyon is looking for a Support Specialist (Blackboard) to provide services to our Clients.
The individual in this role will be responsible for providing technical support and assistance to Blackboard learning management system users. Your primary responsibilities will include troubleshooting user issues, resolving technical problems, and ensuring the smooth operation of the platform.
In addition, the selected candidate will be responsible for the following:
- Responding to user inquiries and technical issues related to the Blackboard platform via phone, email, or ticketing system.
- Providing timely and accurate technical support, troubleshooting, and issue resolution to ensure the smooth operation of Blackboard for users.
- Collaborating with the Blackboard support team to escalate and resolve complex technical issues and coordinate with vendors for problem resolution.
- Assisting users with account setup, password resets, and access permissions to ensure a seamless user experience.
- Creating and maintaining documentation, knowledge base articles, and FAQs to address common user inquiries and provide self-help resources.
- Conducting user training and orientation sessions to educate new users on Blackboard features, navigation, and best practices.
- Collaborating with the instructional design team to identify opportunities for enhancing user experience and propose system improvements.
- Stay updated with the latest updates and releases of Blackboard and related technologies.
- Assisting in the testing and implementing system upgrades, patches, and enhancements.
- Monitor system performance, identify potential issues, and implement preventive measures to ensure system stability.
Job Requirements:
- Solid understanding of Blackboard functionalities, including course management, user administration, content creation, and assessment tools.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication and customer service skills, both written and verbal.
- Ability to work independently and as part of a team, with strong attention to detail.
- Familiarity with learning management systems (LMS) and online education technologies.
- Basic knowledge of web technologies (HTML, CSS, JavaScript) and database concepts.
- Ability to adapt quickly to changing priorities and handle multiple tasks simultaneously.
- Knowledge of instructional design principles and e-learning best practices is a plus.
- Professional certifications related to Blackboard support or administration are desirable
EXPERIENCE REQUIREMENTS:
Desired: 5 years; minimum: 2 years
Education Requirements:
Bachelor’s degree is preferred but not required. Finance IT Business
Mandatory: Blackboard LMS
Work Type:
REMOTE
Clearance Requirements:
No Clearance is required
Notable Perks and Benefits:
Aeyon’s benefit plan year begins on April 1 and ends on March 31. The following list depicts what Aeyon offers its employees.
What can you plan for? Great question, here’s an overview for you!
- Base Salary
- Health Care Coverage (Health, Vision, and Dental)
- 100% Employer paid Life Insurance
- 100% Employer paid Short Term Disability Coverage
- Paid Time Off (PTO)
- 11 Observed Federal Holidays
- Dental/Medical/RX
- Vision – Seeing is believing!
- Pet Insurance – They’re family too!
- Life/ Disability – If needed
- LifeLock – You are you, and no one should take that away!
- Professional Certification Reimbursement Program (PMP, SHRM, CDFM, ETC…)
- Tuition Assistance Program
- Employee Assistance Program
- … and other additional company offerings!
Who’s eligible?
- All active regular, full-time employees scheduled to work 30 or more hours a week are eligible to enroll in Aeyon’s benefits program.
- Benefits are effective on your date of hire!
Work hours:
Here at Aeyon we believe in creating an environment that fosters a healthy work/ life balance. The typical day consists of a 9-5 Monday-Friday work schedule totaling 40 hours per week, but we do realize that life happens, and things come up. Many of our positions allow some flexibility in the work schedule for unforeseen events so that our employees can maintain a 40-hour work week and still have the opportunity to meet other obligations during the workday.
Security Clearance:
For most positions at Aeyon, a candidate must have or be able to obtain a company sponsored security clearance. A security clearance is like a background check. It is required for individuals who are hired for US government jobs or any organization that handles information pertaining to national security. The security clearance process ensures your ability to securely access, manage, and protect classified information. Although the security clearance process involves several stages, the key steps to obtaining and maintaining a security clearance are pre-investigation, investigation, adjudication, and reinvestigation.
Philanthropy:
Being a part of Aeyon means contributing to what matters most in your career and in your community while taking part in rewarding experiences and making a difference. At Aeyon we are committed to supporting initiatives like Wreaths across America, Operation Covert Santa, Children’s National Hospital and so many more! In addition, Aeyon is pleased to announce its annual scholarships to support and encourage dependents of Aeyon employees enrolled in an accredited college or trade/technical school.
Join Aeyon:
We’re committed to fostering a welcoming, respectful, and inclusive environment for every teammate, with great opportunities for professional growth. If you’re excited by the benefits, blown away by all the perks, and inspired by our values and mission, then we are excited to meet you! Applying today is the way to start your Journey as an Aeyon employee.
“Aeyon is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Aeyon is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Aeyon are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Aeyon will not tolerate discrimination or harassment based on any of these characteristics.”