Junior/Middle Support Engineer
ELEKS Customer Support Office is looking for a Junior/Middle Customer Support Engineer (L2) in Portugal.
ABOUT CLIENT
Our client provides software for professional and financial services firms. It streamlines operations, improving workflow, compliance and data-driven decision making.
REQUIREMENTS
- 2+ years of relevant experience
- Knowledge of help desk ticketing and workflows
- Sharp troubleshooting and analytical abilities
- Basic SQL, T-SQL programming experience is highly desirable
- Soap and Rest API Knowledge
- Dedication and commitment to resolve client issues
- Experience with SaaS (cloud based) software and/or on-prem software
- Ability to work independently and within a team
- Great verbal and written communication skills
- Upper-Intermediate English (written and spoken)
RESPONSIBILITIES
- Responsible for investigating, triaging and resolving tickets that flow into the help desk queue
- Applies appropriate troubleshooting methods and techniques in resolving problems and documents all actions taken
- Assist clients with questions regarding technical product and configuration issues
- Resolve technical product issues, update ticket information, and communicate back to the client while maintaining a high level of Client satisfaction
- Prepare detailed specifications and steps to reproduce for items requiring escalation (such as product defects)
- Identify potential delays in resolution, take corrective action, and manage communication to the client
- Provide clear and concise verbal and written communications with client support contacts
WHAT WILL YOU GET WITH ELEKS
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with low level of bureaucracy
ABOUT ELEKS
ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.
Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.