L2 Support Consultant

Posted Nov 8

The key responsibilities are:

Providing support and advisory to clients on specific items of their infrastructure and application layer
Support management services to our global clients, partners and implementation teams.
Development of new functionality of the product using SQL
Testing of new functionalities
Preparing and adjusting documentation on processes, enhancements etc.
Creation of deployment packages
Managing issues on client systems, applying updates and workarounds for known issues, logging tickets and ensuring they progress to completion while keeping clients updated.
Keeping known issues up to date in the RunBook
Provide mentoring and knowledge transfer to client technical development and/or production support staff to facilitate handover

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.

We’ll also offer you a competitive salary plus profit-related bonus scheme, as well as the following benefits:

Private healthcare
Life and disability insurance
ShareSave scheme – ability to purchase company shares on preferential terms
English language lessons during working hours
Flexible working conditions and hybrid work model for Wroclaw based and telework for other cities

The ideal candidate will have the following skills & experience:

Very good English skills, min. C1.
Experience in technical support, software development or consultancy
Experience in implementation projects for business / finance software would be a benefit
Analytical, client-focused, problem-solving and quick-learner,
Ability to provide conscise and accurate updates and explanations to clients and team members,
Continous improvement mindset
Understand and follow process
Strong work-ethic & eager to learn new areas
Ability to identify known issues and document workflows & processes
Self-motivated with ability to work independently.
Understanding of accounting principles / revenue streams would be an asset

Technical Skills:

Proven commercial experience of Oracle or any other relational database(Teradata)
Proven commercial experience with Linux and Unix –shell scripting
SQL development experience
Experience with ETL + BI tools & platforms(nice to have)
Knowledge of the Software Development Lifecycle
Availability and work shifts:
Work flexible inside client’s business hours (Pacific Standard Time)
Possible standby cover during weekends and/or bank holidays+special events

Remote

Wrocław, Dolnośląskie, Poland

TECH - Support