Lawn & Garden Support Specialist
Sunday is a data-driven start-up based in Boulder, Colorado, with a mission to empower consumers to take better care of their land. Since our product launch in 2019, we’ve grown from an idea to a major industry disruptor offering 100,000+ homeowners a more sustainable, safer, and tailored experience in backyards across America.
With support from top-tier investors including BondCap, Sequoia, Forerunner, and Tusk, and following our Series C raise, we are looking for the right people to grow with us. Sunday has a diverse team working across the country to cultivate an engaging, open atmosphere where we can connect, share ideas, and reimagine the American backyard. Our culture reflects our commitment to inclusion, individual growth, and curiosity.
Ready to build cutting-edge technology that helps people and the environment? Check out the details for the Lawn & Garden Support Specialist.
The Role:
We are looking for 2 part-time Lawn & Garden Support Specialists who have infectious energy and an interest in lawn and garden. Our Customer Service team helps offer guidance and expertise to our customers. The role entails everything from investigating customer lawn care problems, to answering complex lawn care questions in all forms of communication. Our diagnostics and support is all via email, phone, and video. Exceptional communication, desire to please the customer, follow through, problem solving, and decision making skills will be critical to success in this position.
This is a part-time, temporary position starting ASAP through September. The schedule for this position is flexible; however, you must be available M-F, 9-5AM MT for the first two weeks for training.
You’ll Make and Impact By:
- Providing a high level of customer satisfaction by focusing on timely resolution of issues and professional communication.
- Learning the Sunday product, including lawn and turf science in order to speak at a high level to our customers about not only our products but the science behind them.
- Answering questions pertaining to lawn care plans, services, products, and lawn care advice to resolve any customer concerns.
- Answering phone calls, responding to emails, and responding to SMS texts in order to resolve customer issues in a timely fashion
- Providing 5-star services to our customers to grow customer satisfaction and ultimately drive return purchases for Sunday
- Effectively communicating work status and customer issues to teammates and managers by sharing best practices, identifying issues and resolutions, and appropriately elevating any concerns.
About You:
- Knowledgeable in lawns and gardens
- Previous customer service experience, ideally over phone / email
- Exceptional written and verbal communication skills
- Customer-centric mindset with willingness to continually listen and learn
- Strong interpersonal skills including flexibility, positivity, and relatability
- Understanding of time sensitivity for issue escalation
- Thrives under pressure; you are able to keep up with the ambiguous, fast-paced environment of Sunday
- Understands and fosters an environment of teamwork and collaboration
- Exhibits Sunday core Values: Curious, Passionate, Courageous, Driven, Humble, Empathic.
Perks:
- Remote
- Flexible schedule
- Compensation: $20.00 - $25.00/hour
As a company rooted in nature, we deeply understand the benefits of diversity. We work to build a culture that attracts a diverse mix of talented people to help us bring lawn care out of the dark ages. We are committed to building a diverse, vibrant team that brings determination and passion to our work everyday.