Lead Developer (Amazon Connect)
JOB DESCRIPTION
Brief
CC.Talent is seeking a highly skilled Amazon Connect Lead Developer to join our growing team and play a pivotal role in driving the development and implementation of innovative Amazon Connect solutions.
In this role, the ideal candidate will not only tackle complex technical challenges but also foster a collaborative and high-performing development team.
Client Details
Our client is a leading BPO provider that supports both internal operations and a diverse range of clients. They are dedicated to delivering exceptional service and innovative solutions in the BPO/ITO/call center industry.
Responsibilities
- Lead the design, development, and implementation of Amazon Connect solutions.
- Mentor and coach junior developers, fostering their growth.
- Conduct code reviews and ensure adherence to coding standards.
- Collaborate with Solutions Architects and stakeholders to understand business needs.
- Stay updated with the latest Amazon Connect features and best practices.
- Identify and troubleshoot technical issues in Amazon Connect deployments.
- Develop and maintain technical documentation.
- Contribute to the technical vision and roadmap for the Amazon Connect platform.
- Manage the development team's workload for efficient project delivery.
JOB REQUIREMENTS
Qualifications
- Experience:
- 5+ years of experience in designing and implementing cloud-based solutions, preferably with AWS.
- 3+ years of experience with Amazon Connect, including a deep understanding of its capabilities and limitations.
- Proven experience leading and mentoring a development team.
- Technical Skills:
- In-depth knowledge of Amazon Connect architecture, APIs, and functionalities.
- Strong understanding of AWS cloud services and their integration with Amazon Connect (e.g., Lambda, DynamoDB).
- Soft Skills:
- Excellent problem-solving, communication, collaboration, and leadership skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Certifications (preferred but not always required):
- AWS Certified Developer – Associate.
- AWS Certified Solutions Architect – Associate.
- AWS Certified SysOps Administrator – Associate.
- Amazon Connect-related training or certifications.
- Education:
- Bachelor's Degree in (Computer/Telecommunication), Mathematics, Science & Technology or equivalent.