Lead Developer (Amazon Connect)

Posted Jul 4

JOB DESCRIPTION

Brief

CC.Talent is seeking a highly skilled Amazon Connect Lead Developer to join our growing team and play a pivotal role in driving the development and implementation of innovative Amazon Connect solutions.

In this role, the ideal candidate will not only tackle complex technical challenges but also foster a collaborative and high-performing development team.

Client Details

Our client is a leading BPO provider that supports both internal operations and a diverse range of clients. They are dedicated to delivering exceptional service and innovative solutions in the BPO/ITO/call center industry.

Responsibilities

  • Lead the design, development, and implementation of Amazon Connect solutions.
  • Mentor and coach junior developers, fostering their growth.
  • Conduct code reviews and ensure adherence to coding standards.
  • Collaborate with Solutions Architects and stakeholders to understand business needs.
  • Stay updated with the latest Amazon Connect features and best practices.
  • Identify and troubleshoot technical issues in Amazon Connect deployments.
  • Develop and maintain technical documentation.
  • Contribute to the technical vision and roadmap for the Amazon Connect platform.
  • Manage the development team's workload for efficient project delivery.

JOB REQUIREMENTS

Qualifications

  • Experience:
  • 5+ years of experience in designing and implementing cloud-based solutions, preferably with AWS.
  • 3+ years of experience with Amazon Connect, including a deep understanding of its capabilities and limitations.
  • Proven experience leading and mentoring a development team.
  • Technical Skills:
  • In-depth knowledge of Amazon Connect architecture, APIs, and functionalities.
  • Strong understanding of AWS cloud services and their integration with Amazon Connect (e.g., Lambda, DynamoDB).
  • Soft Skills:
  • Excellent problem-solving, communication, collaboration, and leadership skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Certifications (preferred but not always required):
  • AWS Certified Developer – Associate.
  • AWS Certified Solutions Architect – Associate.
  • AWS Certified SysOps Administrator – Associate.
  • Amazon Connect-related training or certifications.
  • Education:
  • Bachelor's Degree in (Computer/Telecommunication), Mathematics, Science & Technology or equivalent.