Linux Support Engineer - II
Summary:
Armor is seeking a talented, highly-motivated and very technical individual to serve as our Linux L2 Escalation Engineer. Daily, engineers perform logical and physical provisioning, migration, implementation and technical consultation to internal and external customers via telephone, and tickets. Ideal candidates for this position will possess exceptionally high skills in Linux operating systems, the web hosting industry, and virtualization in a service-provider model with great organization and customer service skills.
Linux L2 Escalation Engineer Essential Duties and Responsibilities:(Additional duties may be assigned as required)
· Serves as escalation from Level 1 Support
· Troubleshoot issues in support of cloud application services that are geared towards a security centric environment.
· Complete web site and database migrations successfully and without errors
· Troubleshoot, configure, and tune systems.
· Installs software, patches, upgrades, applications within SLA/escalation guidelines
· Perform website and application migrations on new and existing cloud servers
· Resolve technical and logical support inquiries via phone, chat, and tickets
· Script automation tools to make work faster and more accurate
· Continually identify efficiencies for systems, processes and procedures
Required Skills:
· Linux Server (Ubuntu, CentOS, RedHat) installation, administration, and troubleshooting
· VMWare shop. Able to troubleshoot environment in vCenter and VCD
· Web Servers: Apache, Nginx (installation, administration, and troubleshooting)
· Database administration – Intermediate MySQL support. Troubleshoot jobs and replication issues
· CMS: Alfresco, Drupal, WordPress (installation, administration)
· TCP/IP, related protocols and network card optimizations
· Able to handle private and confidential information with physical and ethical care
· Able to administer hosted services, such as email clients/servers, FTP clients/servers, virtualization technologies, and web site migrations involving databases
· Able to confidently manage servers via the command line
· Able to promptly respond to inquiries via email, telephone, ticketing systems and other electronic communications
· Able to multi-task, prioritize, and resolve multiple customer inquiries at once
· Able to troubleshoot complex hardware and software issues
Education and/or Experience:
· Minimum three years performing Linux Systems Administration tasks (required)
· Minimum three years working in web hosting (preferred)
· Associates Degree or Bachelor's Degree (preferred)
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.