Manager, Implementations
Who we are
Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight their customers.
Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.
Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.
Overview
ReCharge is looking for a motivated individual with drive who thrives in a fast-paced environment. You will be responsible for managing and scaling our Implementation Engineering program from the ground up.
The Implementation Engineering team is responsible for the implementation phase of our sales cycles. They work closely with the sales team and are the main point of contact to help merchants launch onto the ReCharge platform. As product experts, Implementation Engineers are expected to provide guidance on how to best leverage the ReCharge platform along the way. They build implementation plans and timelines for their merchants, and ensure a smooth transition to our Customer Success team after a successful Implementation.
What you’ll do
- Provide oversight and technical leadership to our Implementation engineers
- Implement proven workflows and processes to drive innovation and increase efficiency
- Operationalize the day-to-day workflows of our Implementation engineers with a focus on improvements that will work at scale
- Coach and mentor individual Implementation engineers to realize their potential and motivate them to exceed expectations
What you’ll bring
- 2+ years of Implementation, professional services, or highly technical service leadership (preferred)
- 1+ year experience managing and scaling a high performing team
- Proficient experience in a pre-sales, technical implementation, or technical project management role
- Experience in a coding role, degree in Computer Science, or coding bootcamp graduate highly desired
- Experience with SaaS platforms and API integrations (highly desirable).
- Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences
- Ability to travel up to 10% of the time
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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
Transparency in Coverage
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