Manager of Academy Operations
Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
The Manager of Academy Operations owns and manages process structure, improving Partner Services organizational efficiencies, and manages the Academy Operations project management team. They collaborate with Academy Leadership, Coaching, Content, Peer Group and Instructor Lead Courses teams to ensure that projects are completed on-time and deliver expected results. The Manager develops and grows the Academy Operations team by ensuring that their career goals are recognized and supported.
Essential Responsibilities:
- Maintains, updates, and speaks to the status of all process improvement initiatives within Academy
- Owns and manages all Academy projects as assigned including:
- Meets with internal Stakeholders to ensure that requirements, deliverables, and desired outcomes are clearly defined
- Keeps internal stakeholders informed of the status of projects
- Ensures all projects are completed as specified and meet outlined expectations
- Oversees the day-to-day execution of Academy strategy as set by leadership through coaching and guiding Service Operations Managers and Coordinators
- Serves as escalation point for the Partner Service Operations Managers (SOM), and is a Partner Services liaison between other Pax8 departments; subject matter expert on for all Partner Service Operations Project Management tools/processes (i.e., Billing Reconciliation, Change Management, Service Leadership, etc.
- Works with Service Operations Managers in the development of timelines and project management workflow standards
Ideal Skills, Experience, and Competencies:
- At least one (1) year of work experience as Operations Manager for Pax8 Academy
- Expert at Pax8 Academy Billing and Reconciliation Reporting
- Proficiency with Microsoft Office, ConnectWise, Wrike and Service Leadership
- Knowledge of Wrike preferred
- Experience learning and navigating within a high-growth and fast paced environment
- A self-motivated, strategic creative worker with a drive for executional excellence
- Highly organized, detail-oriented, with strong project management skills and the ability to prioritize and multitask
- Creative thinker and problem solver—always looking beyond the available options when up against roadblocks
- Strong communication skills and ability to collaborate with internal and external teams
- Ability to work in a cross-functional organization and demonstrate team leadership skills
- Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Ability to step up to address difficult issues, saying what needs to be said
- Ability to build strong customer relationships and deliver customer-centric solutions
- Ability to handle conflict situations effectively, with a minimum of noise
- Ability to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Ability to build partnerships and work collaboratively with others to meet shared objectives
- Ability to gain the confidence and trust of others through honesty, integrity, and authenticity
- Ability to know the most effective and efficient processes to get things done, with a focus on continuous improvement
- Ability to maneuver comfortably though complex policy, process, and people-related organizational dynamics
Required Education & Certifications:
- B.A./B.S. in related field or equivalent work experience
Compensation:
- Qualified candidates can expect a compensation range of $90,000 to $115,000 or more depending on experience
Expected Closing Date:
#LI-Remote #LI-SO1 #BI-Remote
*** Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed ***
*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.