Manager, Professional Services
We keep the world moving by keeping risk out of the way.
Everstream Analytics risk scores and predictive insights set the world’s supply chain standard, helping global companies turn supply chains into business-changing, market-shifting, competition-crushing assets. Removing the traditional blinders of traditional data – we offer more complete information, sharper analysis, and accurate predictions. Companies like Google, Schneider Electric, Unilever, and Campbell’s rely on Everstream Analytics to push their supply chains to be faster, smarter, safer, and sustainable!
What Matters Most to Everstreamers
Doing our best, no matter what challenges lie in front of us. We’re sharp, focused, determined, and as a team, we’re unstoppable. Of course, we have values like “integrity” and “honesty”—that’s a given—but our core values run deeper:
Audacity | We are bold. We break through the status quo and do what others haven’t, can’t or won’t
Grit | We get the job done and keep going, so our customers can do the same
Optimism | We have a can-do attitude, and instead of saying “no”, we figure out how
Virtue | We do what’s right, the right way—especially when it’s difficult
Solidarity | When we celebrate each other and our differences, we all do better
Position Overview
At Everstream, we are passionate about the success of our customers. We’re looking for a strategic, results-driven professional to lead strategic projects supporting customer growth, retention and loyalty. This position will report directly to the Director Professional Services.
As the Manager, Professional Services, you will manage a team of consultants executing strategic projects that support broader goals to retain customers and deliver a seamless customer experience in using our products. This role is highly cross-functional, and you will be the intersection of our sales, customer success, product management, and engineering teams.
Key Responsibilities
- Lead a team of consultants implementing Everstream solutions for our global customers
- Drive strategic initiatives in your team and the overall Professional Services department to improve delivery processes and quality standards
- Serve as management sponsor and escalation point for customer projects
- Support the team to advise clients on best practices and system capabilities as well as limitations
- Support sales cycles representing Professional Services and helping to define project scope
- Define Statement of Work documents for complex implementation projects
- Proactively communicate with Sales, Customer Success, and Product teams to plan and maintain implementation schedules in line with mutually agreed project milestones
- Support your team escalating product gaps and work with Product teams to address them
- Partner with counterparts in Sales, Account Management and Customer Success teams to ensure that effective handover processes are maintained before and after implementation
- Track project governance using tools such as Smartsheets, Salesforce, and Teams
Who you are
- 8+ years of B2B SaaS Professional Services experience, preferably within supply chain, procurement, or transportation solutions
- Strong track record of successfully managing software implementation projects, preferably including people management responsibilities
- Excellent communication skills both with customers and within an organization
- Ability to set and execute against defined project milestones and maintain timelines
- Strong organizational skills and ability to oversee and prioritize multiple projects at the same time
- Excellent organizational and interpersonal skills.
- Ability to build trust and rapport with customers
- Comfortable and willing to be a hands-on contributor
- Analytical and process-oriented excellence
- Bachelor's degree
100% Remote Position
Applicants must be currently authorized to work in the United States on a full-time basis.
#LI-AB1
Thanks to our remarkable people we are at the forefront of change and bringing cutting-edge products and services to market. We focus on growth, so our people, our business, and our customers can achieve their full potential. It takes determination, focus, and resilience to scale a high-growth, global business. We're looking for people intrinsically driven to create, build, solve, and push boundaries to deliver the unrivaled innovation and service our clients know and love. Everstreamers aren't afraid of ambiguity, changing priorities, shifting org structures, or pivoting to new strategies. They thrive on change and put in the effort to achieve the seemingly impossible. It isn't always easy, but it's always worth it. Does this sound like you? Grow your career at Everstream.