Manager, Servicing Operations

Posted Sep 5

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Manager, Servicing Operations will oversee and drive key initiatives within our servicing division, working closely with internal servicing leaders, the technology team, and our subservicer to ensure the successful execution of projects that enhance operational efficiency and regulatory compliance. This role requires strong leadership, communication, and project management skills to manage complex, cross‐functional projects that align with our business objectives.

Essential Job Duties & Responsibilities:

  • Develop deep expertise in all aspects of loan servicing, including processes, and systems.
  • Develop and maintain project documentation, including project plans, status reports, and performance metrics.
  • Present project updates to senior management, highlighting key accomplishments, risks, and any necessary corrective actions.
  • Ensure that all project outcomes are documented and analyzed to inform future initiatives.
  • Lead the end‐to‐end planning, execution, and delivery of multiple projects, ensuring they are completed on time and within scope.
  • Work with internal and external stakeholders to define project goals, requirements, and deliverables.
  • Facilitate communication and collaboration among teams, ensuring alignment on project objectives and expectations.
  • Manage relationships with external vendors and sub‐servicers, ensuring they deliver on agreed‐upon project outcomes.

Required Skills, Knowledge & Abilities:

  • Minimum of 5 years of experience in project and operational management, preferably within financial services, loan servicing, or a similar industry.
  • Proven ability to manage multiple complex projects simultaneously, with a track record of delivering on time
  • Strong understanding of loan servicing processes, including billing, collections, and regulatory compliance.
  • Excellent verbal and written communication skills, with the ability to clearly convey project goals, expectations, and progress to stakeholders at all levels.
  • Strong interpersonal skills, with the ability to build and maintain relationships with internal teams, senior leaders, vendors, and sub‐servicers.
  • Advanced proficiency with computer functions with MS office suite strongly preferred
  • Demonstrated leadership abilities, with experience in guiding cross‐functional teams and managing stakeholder expectations.
  • Ability to motivate teams and drive collaboration in a fast‐paced environment.
  • Ability to adapt to changing priorities and work under pressure to meet tight deadlines.
  • Flexibility to manage projects that span different time zones and involve international stakeholders.
  • High School Diploma or GED Required

Compensation:  $70,000- $100,000 annually

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!