Market Development Operations Specialist
Full Job Description
JOB SUMMARY
Responsible for evaluating incoming and proactively identified market development opportunities.
Identify appropriate clustered builds to gain cost efficiency. This role will be a critical link between
field operations construction and the marketing and sales teams. This person must have an excellent
ability to influence internal key stakeholders and build consensus. Develop and maintain strong
relationships with all Sales channels, Construction, Design and Engineering.
MAJOR DUTIES AND RESPONSIBILITIES
Serve as a primary POC for any market opportunity (i.e. SMB/Enterprise) Sales SRO/PRISM Surveys
requests prior to survey, analyzing for potential scalable/cluster builds opportunities.
Leverage Salesforce tools, design platform and BI cluster analytics platforms to identify clusters and
assist in building survey requirements.
Develop requirements and package cluster survey requests for submission into PRISM including
preliminary cost analysis
Collaborate with regional resources in Field Ops and SMB Direct Sales to identify, validate or assess
potential cluster opportunities
Vet pro-actively identified opportunities with Marketing Development Managers and package them for Construction.
Prioritize and status updates on opportunity funnel in Salesforce queue jointly with Market Development leadership.
Identify and confirm competitive landscape with the Director of Market Intelligence.
Proactively communicate to all key stakeholders.
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to manage multiple projects at simultaneously, prioritize and organize effectively, show
judgment to make decisions and solve problems under pressure
Ability to analyze and interpret data
Ability to multitask in a role with little supervision and many demands from various business units
Ability to define key performance indicators/metrics
Ability to document, prepare and present data-driven presentations
Ability to use personal computer and software applications (word processing, spreadsheet, Visio, MS
Project, etc.)
Demonstrated knowledge of service providers/MSO network architectures and technologies
Knowledge of broadband coax and optical products and services
Knowledge of process and project management in a Broadband business
Knowledge of all functions and related tasks in the area of telephony service delivery
Ability to solve problems creatively
Ability to build and maintain cross-functional relationships
Required Education
Bachelor’s degree in business or technical discipline or equivalent experience
Required Related Work Experience and Number of Years
Business operations analysis experience - 5+
Project management experience - 5+
Telecommunications or cable industry experience - 2+
REFERRED QUALIFICATIONS
Preferred Education
BICSI or SCTE NCTI sponsored certifications
PMP certification
WORKING CONDITIONS
Office and field environments
Travel as required
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability MNB310 331851 331851BR