Marketing Operations Analyst II

Posted Jan 29

Job Summary:

The Marketing Operations Analyst II is responsible for managing technology, workflows and requirements, as well as supporting process improvements to meet the operational needs of Marketing Communications.

Essential Functions:

  • Serve as subject matter expert and maintain an up-to-date understanding of Marketing Operations capabilities and systems
  • Create, run and prepare reports as requested by Marketing/Communications leadership; consult within department and organization on reporting
  • Support resolution for internal troubleshooting and workflow questions, as well as resolution of issues advanced by department leadership
  • Facilitate training of processes and capabilities for Marketing Communications team new team members
  • Support execution of improvements in Marketing Communications technology and workflows, to include the support of development and execution of a roadmap
  • Facilitate documentation, maintenance and updates of departmental processes
  • Assist with process improvement through root cause determination and remediation plans, using data-driven resources
  • Facilitate collaboration across departments, including process/capability training, documentation and troubleshooting
  • Maintain regular contact with vendors for implementation progress and issue resolution
  • Assist with implementation and integration of requirements to Marketing Operations capabilities
  • Maintain understanding of regulatory requirements
  • Perform any other job duties as requested

Education and Experience:

  • Bachelor's degree or equivalent years of relevant experience required
  • Three (3) years’ experience in requirements management
  • Familiarity with healthcare payer industry and knowledge of Medicaid and Medicare preferred

Competencies, Knowledge and Skills:

  • Proficient in Microsoft Office tools, including Word and Excel
  • Understanding of business analysis principles, process, and tools
  • Understanding of a project lifecycle, including processes, techniques and tools
  • Strong interpersonal skills and proven ability to establish effective working relationships with stakeholders at all levels
  • Exceptional written and verbal communication skills
  • Ability to work independently and within a team environment
  • Effective listening and critical thinking skills
  • Ability to coordinate across cross-functional teams
  • Experience working on multiple projects
  • Effective decision making and problem-solving skills with close attention to detail
  • Time management skills, ability to develop, prioritize and accomplish goals with a sense of urgency
  • Ability to multi-task and remain flexible during organizational and/or business changes
  • Customer service oriented

Licensure and Certification:

  • None

Working Conditions:

  • General office environment; may be required to sit or stand for extended periods of time

Organization Level Competencies

  • Leveraging Feedback
  • Customer Orientation
  • Valuing Differences
  • Managing Work
  • Earning Trust
  • Quality Orientation
  • Adaptability
  • Influencing
  • Collaborating

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.