National Technical Writer

Posted Apr 9

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

JOB SUMMARY:

The National Technical Writer reports to the Manager, Life Science North America Training. They are responsible for developing and maintaining training HTML5, and electronic documentation including Instructor Guides, Regional training material, Regional SOPs, Job Aids, to ensure the ongoing development of technical knowledge of Life Science (LS) associates.

The statements below are intended to describe the general nature and level of work being performed by associates assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.

DUTIES AND RESPONSIBILITIES:

  • Works with BD Diagnostic Systems (BDDS) and BD Bioscience (BDB) Technical Support Specialist (TSS) associates to design, develop, and maintain electronically formatted instructional material and documentation for training courses that support BDDS and BDB products.
  • Demonstrates and utilizes effective needs analysis, project management, course development, and evaluation skills.
  • Ability to work independently to maintain entry and advanced-level courses for both internal and external customers.
  • Demonstrates ability to use multimedia technology and authoring tools.
  • Incorporates effective training design techniques and a variety of training delivery modalities into all training documentation.
  • Ensures a consistent “Branded” look and feel for all LS training documentation and material.
  • Ensures electronic storage, retrieval, and routing, of training documentation in document control systems, and the maintenance of training material and processes in official controlled standard operating procedures.
  • Consult with SME’s for technical content.
  • Represents BD’s Core Values.

QUALIFICATIONS:

Knowledge & Skills:

  • Demonstrated strong technical writing, editing, and proofreading skills.
  • Excellent organizational, problem solving, and time management skills.
  • Demonstrated effective interpersonal and communication skills, including effective internal and external communications.
  • Demonstrated ability to explain complex technical and scientific ideas in simple language.
  • Demonstrated ability to quickly learn company technology and terminology.
  • Demonstrated consistent professionalism in customer and cross-team/functional interactions with high concern for customer needs and expectations.
  • Works well in a team environment.
  • Proficiency in the following is a must: MadCap Flare/Central, SharePoint, Visio, Word, PowerPoint, Publishing, and other Microsoft and Adobe products, and similar programs.

Education & Experience:

  • Requires a Bachelor’s degree in English, Journalism, Education, Writing, or other related field.
  • 3 or more years’ experience in the development of technical education and training materials and documentation; Quality and Medical Device experience preferred.
  • Experience with training development, design, and delivery, including alternate delivery modalities for a variety of audiences.

Behavioral Skills:

  • Customer Focus – anticipates needs of internal and external customers and delivers solutions to improve image and loyalty.
  • Action Oriented - agile and timely to deliver.
  • Process Effectiveness - understands the results that need to be achieved and establishes efficient plans for self or others to achieve them (new and improve).
  • Personal Responsibility - takes ownership of responsibility without waiting for direction
  • Innovation - Ability to make something from nothing.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

PDN

Primary Work Location

USA MD - Sparks - 39 Loveton Circle