Network Operations Engineer
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The CyOC team manages the monitoring of vulnerability scanning, ongoing security audits and assists in the process of satisfying all compliance and security requirements. As a NOC Engineer I, you will be responsible for monitoring our networks for security threats.
About this roll* (Responsibilities)
- Responsible for remote monitoring of critical network infrastructure, analyzing alerts and troubleshooting incidents.
- Provide Tier 1 Networking and Security support to meet compliance and security requirements.
- Escalate alerts as needed that require higher level support.
- Perform incident resolution tasks based on approved Standard Operating Procedures (SOPs).
- Respond to and resolve automated alerts generated from our monitoring system in a timely fashion.
- Exercise the ability to learn quickly and retain knowledge while striving for constant improvement and development.
- Resolving network and security issues detected by monitoring using data from monitoring/troubleshooting tools and providing detailed notes on triage efforts for incidents.
- Other duties and responsibilities as assigned.
Do you have the right ingredients*? (Requirements)
Experience:
- 1-3 years experience in a Network Operations Center (NOC) or Network Engineer role required.
Required Skills:
- Experience working with network monitoring software, supporting incident response and system health.
- Ability to provide and maintain detailed documentation in each ticket.
- Knowledge in basic networking configurations, switching and routing protocols.
- Hands-on experience with entry level troubleshooting of Cisco Meraki/Ubiquiti Unifi or equivalent routers/WLAN devices.
- Familiarity with GSuite, Salesforce, Jira, Confluence, Slack, Splunk a plus.
Preferred qualifications:
- Understanding of security concepts and technologies including firewalls, intrusion detection systems, malware outbreaks, network intrusions and unauthorized access attempts.
- Experience with AWS, Rapid7, Recorded Future, CrowdStrike (EDR), Jamf or Microsoft Intune.
- Familiarity with various operating systems such as Windows, macOS and Linux.
Communication & Collaboration Skills:
- Excellent listening and communications skills, both verbal and written.
- Strong customer service skills.
- Organized, detail oriented and self-motivated.
Certifications:
CompTIA Network+ certification obtained within 1yr of onboarding.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-Remote
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$54,000—$86,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.