Onboarding Advisor
Job description
We’re looking for top-of-the-range candidates to join our onboarding team helping welcome new customers but also ensuring the loyalty of existing customers.
Responsibilities
- Primarily call-based job, onboarding customers via inbound pre-booked meetings using online video call or voice call services.
- Educating our growing customer base in the use of our tools
- Informing and educating customers about new offerings and products
- Effective communication and coordination to facilitate a successful onboarding process for the customers
- Problem-solving, diagnosing technical faults and providing a solution if possible
- Collating and filtering feedback from customers and make suggestions as to how we can improve our service and increase efficiency
- Liaising with different departments to ensure that the customer’s issues are being dealt with
Requirements
- Fluent in English
- 1+ years in a Customer Service role responding to large volumes of customer-facing phone calls
- Strong communication skills, some of our team members are located in other offices
- Experience working remotely is an advantage
- Experience of working in, or a desire to work for a startup company (We care about what we do and we work hard).
- Ability to learn quickly - many in-house tools bespoke tools to navigate through.
- Good attention to detail: Ability to quickly discern grammatical errors, image mismatches, and other bad categorical content related issues
- Ability to communicate technical information to non-technical audiences
About us
Pronounced "You and I", UENI is a SaaS platform for Small Business Owners.Unlike DIY website builders that only provide a toolkit but expect the business to do all the work, we are a “We-Do-It-For-You”, combining technology with human support.
UENI provides an easy solution to help small businesses get online and grow their business. Website, SEO, Google My Business verified listing, hosting, custom domain and 1-1 coaching are just some of the services we offer, at an affordable price point.
Our goal is to simplify what small businesses need to do in order to get more visibility, customer leads, and sales.
Already trusted by over 625,000 small businesses across 11 countries, UENI is the one-stop-shop for all the tools a small business needs to grow. We are a team of 120+ people working remotely from around the world. We take pride in our professional, learning-oriented, and friendly working environment that constantly does our best in every aspect of our work.