Onboarding Lead Analyst
Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.
Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
As an Onboarding Lead Analyst, you will be responsible for identifying and resolving issues related to onboarding new customers to the Branch platform. You’ll get to use your creativity, intelligence, persistence and positive attitude to establish and grow this critical area of our company's future.
Responsibilities include but are not limited to:
- Oversee and monitor portfolio for account onboarding problems though transaction alerts.
- Decisioning compliance alerts including KYC and Sanctions and escalating when appropriate
- Engage with customers and vendors to investigate onboarding issues through manual reviews and written communication to customers.
- Identify trending issues in the onboarding process to be addressed and partner with the operations team to develop new strategies and controls.
- Maintain internal quality and productivity goals, adhere to internal service standards.
- Leverage technology to add efficiency to the onboarding process.
Qualifications:
- Bachelor’s Degree or other education
- Familiarity with banking and payments products and services, including payments flows, NACHA and Card network structures, etc.
- Minimum of 2 years' experience working in customer onboarding, AML/BSA and /or risk assessment (ideal target 2-4 years)
- Experience investigating and resolving customer issues.
- Experience with Lexis/Nexis, Persona or other databases preferred but not required.
- Willingness to build and shape a program from the ground-up.
- Basic technology knowledge and prior experience working with third party technology providers (i.e., client onboarding/KYC vendors).
- Willingness to work a flexible schedule: Sunday-Thursday (highly preferred), Thursday through Monday, or Tuesday through Saturday
- Ability to work independently and with remote supervision.
- Detailed note taking skills
- Naturally curious with solid communication skills
- Bonus points if you have SQL experience
- Willingness to collaborate on shaping processes, excellent communication skills, positive attitude.
Benefits:
- Remote-first work culture (domestic USA)
- Branch-paid medical, dental, and vision insurance
- Equity
- 401k
- Paid time off
- Paid company holidays
Working at Branch
Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Headquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.
Our teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work and EY Entrepreneur of the Year, Heartland, among others.
Learn more about our culture, approach, technology, and people here: https://www.branchapp.com/about