Onboarding Manager, Growth
Enable Internet businesses to sell across borders
Anrok is tackling a key challenge for all Internet businesses today: navigating the changing landscape of sales tax. In the last few years, software businesses have gone from not having to worry about sales tax, to needing to monitor their exposure, calculate local sales tax rates, and file returns in over 20 US states and beyond. Anrok is building the tools behind the scenes that make compliant digital commerce a global reality for companies big and small.
With over $24M in funding at a valuation north of $100M, Anrok is backed by Sequoia Capital and Index Ventures who co-led both our seed and A rounds. We have a hybrid remote model with half the team in San Francisco, and the other half distributed across the US in cities like Seattle, Denver, Austin, New York, and beyond.
As a Onboarding Manager focused on our Growth segment, you will be the trusted strategic and operational partner to our growth stage customers. The role will combine guiding and driving the initial onboarding onto Anrok for those customers with ongoing and proactive reviews of their accounts to ensure their successful use of Anrok’s platform. You will be responsible for driving customer engagement, creating and tracking detailed project plans and strategizing on the long term expansion strategy and success of the customer’s growth.
In this role, you will:
- Work closely with Anrok’s growth stage customers to ensure their success from initial onboarding through the on going scaling of their business
- Track and optimize the onboarding journey on their path from domestic to global compliance, supporting them through video calls and email communication
- Proactively engage with data to monitor and support customer growth
- Be a product expert that is able to navigate customer questions and guide them to success on how to utilize Anrok
- Partner with our Tax and Solutions Engineering team to resolve any roadblocks that might arise
- Develop new operational processes and tracking mechanisms to scale onboarding for customers as our team continues to grow
- Help support and execute on strategic projects related to improving efficiency and enabling our customers to self-serve
What excites us:
- You have 4+ years of experience in implementation, account management or customer success roles at a top tier tech start up
- You have strong project management and communication skills that ensure you are able to manage numerous complex projects with a multitude of relationships
- You enjoy designing new processes and influencing product decisions, especially when the process is collaborative.
- You have an entrepreneurial attitude and passion to build a business from the ground up.
- Strong written and verbal communication skills, and ability to stay organized, are a must.
What we offer:
- The equity upside of an early-stage startup with the product-market fit of a later-stage company.
- Work where you want: the Anrok SF office or wherever you call home.
- Medical, dental, and vision insurance covered 100%.
- One Medical membership covered, flexible sick benefits and more.
- Company-wide holidays over the winter break.
- Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
- Bi-annual team offsites and optional quarterly gatherings at the SF HQ office.