Onboarding Specialist
Description
Job Title: Onboarding Specialist
Position Type: Contract, Full-Time, Remote
Working Hours: US EST
About Pavago:
Pavago is seeking a highly motivated and tech-savvy Onboarding Specialist to join our team, dedicated to supporting remote patient monitoring program. This role will hold a pivotal position in guiding patients through the onboarding process, guaranteeing their comprehension and active participation in the remote patient monitoring program.
Responsibilities:
- Patient Onboarding: Coach patients, particularly non-tech savvy older adults, through the onboarding process for the remote patient monitoring program.
- Tech Support: Provide assistance with the setup and use of remote monitoring hardware, ensuring patients can successfully use the devices.
- Communication: Conduct outreach via email and mobile communication (iPhone, etc.) to inform patients about the program and guide them through enrollment.
- Scheduling: Assist patients in scheduling calls with their clinic for in-person discussions about the program if needed.
- Documentation: Maintain accurate records of patient interactions and onboarding progress using tools like ZenDesk, HubSpot, and G Suite.
What Makes You A Perfect:
- Customer Service: Strong interpersonal skills, with a patient and empathetic approach to assisting non-tech savvy individuals.
- Problem-Solving: Strong problem-solving skills and the ability to think on your feet.
- Organizational Skills: Ability to manage multiple tasks and patient interactions efficiently.
Required Skills and Qualifications:
- Industry Background: Specializing in healthcare technology and patient care, the role demands adeptness in technology support coupled with exceptional customer service skills. Experience in customer support is essential for success in this position.
- Key Competencies: Technology Support with Strong Customer Service Skills, emphasizing patience and clarity in assisting non-tech savvy individuals.
- Technical Proficiency: Comfortable with email and mobile communication tools (iPhone, etc.), and the ability to troubleshoot basic technical issues. Experience with ZenDesk, HubSpot, and G Suite is highly desirable.
What does a typical day look like?
A typical day for the Onboarding Specialist involves coaching patients through remote monitoring setup, providing tech support, communicating program details, and documenting interactions.
Interview Process:
- Initial Phone Call: Engage in a brief conversation to understand your experience and suitability for the role.
- Video Interview: Delve deeper into your professional background and assess your skills in a 30-minute call.
- Practical Assessment: Showcase your creative abilities through practical tasks relevant to the role.
- Final Interview: Have a comprehensive discussion with our client to ensure mutual alignment.
- Background Checks: Conduct swift verification of your references and past employment details.
Ready to Apply?
If you excel in guiding individuals through technological processes and have a passion for healthcare innovation, we invite you to join us. As an Onboarding Specialist, you'll play a vital role in ensuring seamless integration into our remote patient monitoring program. Your adeptness in patient communication, tech support, and organizational skills will be instrumental in enhancing patient experiences and shaping the future of healthcare delivery.