Onboarding & Support Specialist
Description
BlueTally, a rapidly emerging front runner in IT Asset Management Software, is on a mission to revolutionize IT Asset Management. With consistent accolades, such as being recognized as a "Category Leader 2023" by GetApp, we're growing at a fast pace.
We're now seeking a highly motivated and customer-oriented US-based Onboarding & Support Specialist to join our fully remote team. You'll play an instrumental role in the onboarding journey for our clients and standing by them throughout their customer experience, ensuring every touchpoint is seamless.
What you’ll be doing:
- 🚀 Product Demos & Onboarding: Conduct initial onboarding sessions, helping clients understand how to best utilize the software for their needs, and guiding them through self-setup.
- 💬 Customer Support: Provide continuous support by responding to client inquiries through Intercom, resolving any issues they encounter, and proactively identifying potential roadblocks to ensure a seamless client experience.
- 🎓 Training & Education: Deliver comprehensive product training sessions to clients in need and assist in creating/updating training materials and documentation to ensure they are well-versed in using our software effectively.
Requirements
We’re scouting for someone who has:
- 🎙 Stellar Communication Skills: You can make the complex seem simple and engaging, all while sporting a friendly demeanor that resonates with customers.
- 😊 Personable & Likable: You naturally build rapport and foster genuine connections. People just like talking to you!
- 🎯 Solutions-Driven: A knack for understanding needs and presenting apt solutions.
- 🗂 Structured Approach: Your organized nature helps you manage tasks and time efficiently.
- 💬 Experience in Customer Roles: You've been in customer support or a similar role, addressing queries and enhancing user experiences.
Benefits
Why work for BlueTally:
- 🌍 Global Flexibility: While we require a US-based background, you can choose to live and work from anywhere, ensuring you're in sync with US Eastern working hours.
- 🤝 Trust-Based Team: We don't micromanage. We trust in your skills, autonomy, and commitment to deliver.
- 🚀 Real Impact, Real Growth: In our still compact team, every role carries weight. This means significant personal and career growth opportunities as we scale.