Onboarding/Implementation Specialist
⭐ Who we are
Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!
Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 300 people and over 50 different nationalities, founded in the heart of sunny Barcelona.
🌟 About the role
We're seeking a motivated Implementation Specialist to join our Onboarding team and support our growth in the USA and LATAM market. As an Implementation Specialist, you'll take charge of new customers from subscription to upselling product features and plans.
🧞♂️ What You'll Do:
- Onboard new customers and guide them through account and connection set-up
- Understand customer objectives to ensure proper account set-up and assist them throughout their journey
- Provide consultative support to customers for optimal utilization of Lodgify
- Proactively work with your customer pipeline to improve adoption of Lodgify's products and drive upgrades
- Collect and pass on customer feedback to the Product team
- Collaborate with Sales, Support, and Product teams to maximize customer value
⭐Requirements
- 1+ year experience as an onboarding / Customer Support specialist in a high-growth SaaS environment or related industry
- Tech-savvy with strong English language skills
- Experience negotiating with customers in a consultative manner
- Able to manage multiple accounts with excellent organizational skills and attention to detail
- Fast learner and adaptable to a fast-growing environment
- Experience in the vacation rental software industry preferred
Join our team and make a difference in the world of vacation rental software!
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledges a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?
🌎 The freedom to work from home.
💰Salary in EUR/USD!
🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
💟 Great culture & working environment with an international team of over 50 different nationalities.
🎉 Travel to our yearly team-building **events at company's expense.
🤑 Boost your earning potential with our referral program that offers paid compensation.
📈 Dive into a career adventure with endless opportunities for growth and development.
💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉