Operations Business Partner

Posted Sep 24

Join the team redefining how the world experiences design.

Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.

What you’ll do (responsibilities)

You’ll own all team operations end-to-end: You take charge and ensure we have built cadences and administrative infrastructure that are essential to building operational excellence and hitting goals. You’ll run a tight ship on internal operations, ensuring the team’s time is maximised and everyone is rowing in the same direction. You’ll ensure meetings are leveraged where needed, and maximised to ensure they drive to clear outcomes and actions, whilst constantly look for ways to improve the operational cadence of the Group.
You’ll communicate optimally to support teams: You are proactive in wrangling the Group, facilitating relationships to ensure all relevant teams and partners are up to date and working efficiently. Ensuring the Group adheres to best practices for communication, documentation, retros & wider context sharing. Ensuring concerns are anticipated and raised early to appropriate owners in order to resolve issues that prevent progress.
You’ll proactively drive initiatives forward: You’ll be a key stakeholder driving a culture of delivery within User Help Experience. Collaborating with Group leadership and Leadership Operations, you’ll have visibility across big picture initiatives, connecting the pieces, and breaking them down into manageable efforts. You are a key point of contact for goal planning processes from planning to defining deliverables, managing timelines and delivery across tools such as sheets, JPD and Jira. You’ll help drive to clarity, through clear project communications, ensuring all stakeholders are kept informed about progress, challenges, and changes. You never stop until your better is best, so you’ll be constantly iterating as User Voice and Canva grows.
You’ll be the Glue of the Team: You will facilitate effective communication among project teams through storytelling, promoting collaboration and cross functional alignment. Working closely with project leads you will understand challenges, and then devise strategies to mitigate these issues, such as improving communication channels, implementing new project management tools, or redefining roles and responsibilities within the project. Coordinating and wrangling representatives and content for group, supergroup and company-wide events, alongside arranging celebrations & events for the team.
Forecast and predict emerging opportunities: In time, and working with Group Leadership and Leadership Ops to help you forecast and anticipate emerging opportunities across the Group, and preemptively work on solutions, constantly looking for areas to improve.

What we're looking for

Experience working in a Operations, Program, Project Management role, Product Operations or similar role within the start/ scale up tech or SaaS product environment or consulting environment.
Experience prioritising, managing and tracking multiple projects simultaneously with the ability to work autonomously in a fast-paced, high-growth environment
A keen eye for detail and a strong desire to uphold high standards of excellence
Truly self-motivated with a desire to constantly learn, develop and grow an inaugural role to build out the specialty
Integrity and trustworthiness with humility/willingness to question one’s own assumptions
Able to build relationships and rapport fast and constantly expand internal networks
Ability to be comfortable operating in the grey. We don't often have all the information required and priorities can shift and change quickly, so a comfort with ambiguity and bringing clarity to these situations is a must.

About the Role/Specialty

At Canva, we’re all constantly striving towards our Crazy Big Goals! Since growing to a worldwide team of over 5,500 we need to ensure we’re working as effectively and efficiently as possible, which is where our Operational Business Partners come in. An Operations Business Partners works alongside the Leadership Operations role, as well as the Group Lead, and are responsible for improving how the group operates. The main goal is to ensure that the group is incredibly efficient & effective by setting processes and building out the groups operational foundations. In this role you will own the group's cadences, communications and goal tracking and organise team events and celebrations. You will coordinate special projects and drive them to unilateral success by coordinating and communicating between key project owners. In short, you'll be the chief wrangler of anything operationally within the group that needs focus.

Using your experience with program/project management, product operations, administration, and relationship-building you will work with cross-functional teams and working groups to help Canva to achieve the level of operational efficiency, cooperation & collaboration that our front-line teams need to hit our goals.

About the Group/Team

At Canva, we are dedicated to empowering every user with the tools they need to find instant resolutions to their issues. Our User Help team is at the heart of this mission, designing and developing highly relevant self-help experiences. This includes a comprehensive Help Center, intuitive in-product assistance, conversational AIs, and automated support solutions.

Our goal is to seamlessly connect customers with amazing content that enhances their use of Canva's features, while also resolving queries automatically. We personalize the help journey based on user attributes, ensuring that each user receives the most relevant support tailored to their needs.

Additionally, our User Help team is responsible for managing our content platform and ensuring that our help articles are highly visible and optimized for search engines (SEO). By doing so, we make sure users can easily find the information they need to make the most out of Canva. Join us in creating an empowering, approachable, and efficient support experience for our diverse user base.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

Equity packages - we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.

Additional Information