Operations Coordinator

Posted Sep 11

Description

**This is a virtual / 100% remote position based in the U.S. **

The FxNA Operations Associate is a key resource in the delivery of FxNA programs to our students. This role supports multiple functions of our program/product delivery team, including email scheduling in our CRM (Infusionsoft Keap), coordinating dated email sends with Project Management systems (Asana), and conducting quality assurance processes to ensure the accuracy of our program delivery. Additionally, this role gains an understanding of operational functions across the business, including sales and support, executing on tasks related to our CRM, reporting, and other FxNA systems and processes. These may include Zapier, Zoom, call center software, WordPress, AWS, and similar.

This is a unique opportunity to apprentice in all things operations at FxNA, with potential growth paths for a capable and motivated individual. Through technical competence and team collaboration, over time you will be invited to identify and implement improved process operations, ultimately for the improvement of our student and community experience.

  • Support fulfillment/delivery for FxNA programs currently managed through Infusionsoft/Keap
  1. Schedule emails based on dates established in Asana/project plans
  2. Build/update email copy based on accepted changes in final copy docs
  3. Send test emails to stakeholders for final approval
  4. Coordinate QA processes for other business functions
  5. Create documentation of processes as part of training
  • Send mass SMS to groups of contacts
  • QA weekly program membership access for all active student cohorts
  • Support technical operations of our student Message Board forums
  • Support technical aspects of Zoom Meetings and Webinars
  • Learn, monitor, and support various automations in Zapier
  • Generate basic reports/data sets from our CRM
  • Develop and maintain cross-functional relationships with program delivery, teaching, enrollment teams, and operations
  • Support quality and smooth course delivery and successful student experience
  • Own/collaborate on special projects as needed

Requirements

  • CRM and marketing automation/email operations (Infusionsoft/Keap or similar)
  • Experience configuring, delivering, and supporting webinars (Zoom)
  • Experience with CRM systems (examples include Infusionsoft Keap, Hubspot, Salesforce, or similar)
  • Experience with Google Workspace and team collaboration tools
  • Experience with data reporting, pivot tables a plus
  • Ability to quickly become an expert in new software and technologies
  • Must be a self-starter, detail-oriented, and analytical with strong organizational skills
  • Effective and clear communication skills in a remote environment
  • Excellent time management, task prioritization, and ability to work within deadlines and with little supervision
  • Enjoy building out structured processes in an ever-changing dynamic environment

ABOUT US:

We are a dedicated and heart-centered team that is passionate about making the world a healthier, happier, more conscious place. It is our mission to work collectively to contribute to the student experience and our company culture. We celebrate, share, and live Empowered Education's vision of doing what you love, with love and we are committed to working together as a team with mutual intention and purpose. We stand for living a passion-full life, striving to be the best version of ourselves, and for curiosity and learning in ever-expanding abundance. Most importantly, we stand together in support of our students as they step into the thrilling spotlight that is waiting for them.

WHY WORK FOR US:

We celebrate, share, and live Empowered Education's vision of creating a world where people are the healthiest versions of themselves. We believe transformative education in personalized nutrition and compassionate habit change is the key to accomplishing both. We also believe in changing the world while LOVING your work!

Benefits

BENEFITS INCLUDE:

  • Casual Dress Code
  • 100% Remote Workforce
  • Comprehensive Health Benefits
  • 401(k) Retirement Savings Plan
  • Free Access to our school's programs
  • Annual access to a Health Coach & the Nutrition Clinic
  • Unlimited Paid Time Off
  • Paid Holidays
  • Paid Volunteer Time | Paid Voting Time I Paid Family Leave

Empowered Education is an equal-opportunity employer with a commitment to providing a safe space built on a foundation of inclusion. We recruit, employ, train, compensate, and promote regardless of race religion, color, national origin, sex, disability, age, veteran status, and any other protected status as required by applicable law. We celebrate equity and equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all other characteristics that make us wonderfully unique.

Please include a cover letter explaining why you would be a good fit for this role.