Operations Coordinator - Freight
About Passport:
Passport is reinventing cross-border e-commerce logistics as the modern international shipping carrier of choice for eCommerce (customers include Bombas, Native, Ritual, Seed.com). By combining our proprietary asset light network along with technology and customer support, we ensure that consumers around the world receive their packages without the hassle and pain that is typically associated with international shipping.
We’re a growing, ambitious team looking to upend the trillion-dollar international parcel shipping industry through a world-class experience. At Passport, you will have the opportunity to work with some of the biggest e-commerce merchants in the world and think strategically on how to add value to their international business. See this TechCrunch (https://tcrn.ch/2TKQ4eO) article to understand why brands love us.
About the role:
As Passport’s logistics grow increasingly complex, the Daily Operations team is integral in ensuring successful delivery and overseeing all the moving pieces – from pickups at our 3PL partners to final mile delivery and everything in between.
In this role, you will be responsible for working with our First Mile Operations team to help hold our carriers accountable to their performance SLAs. You’ll be a key part of the Daily Operations team, working on monitoring performance through KPIs and dashboards, investigating operational issues that may arise, and continually improving processes.
What you'll do:
- Interact with customer, vendor and carrier inquiries (email and phone)
- Update systems and spreadsheets with correct pickup numbers and dates
- Work through a daily task list, and monitor shipments daily to update different types of data throughout the day
- Quickly learn how different systems work and how to effectively use them
- Communicate effectively with Operations team members and leads
- Create reports and help troubleshoot issues as needed
- Calculate on time pickups and deliveries and input them into multiple reports showing performance
- Use critical thinking and understanding freight industry workings
- Review data for deficiencies or errors, correct any incorrect information
- Provide feedback and find pain points in process, gather information for internal systems, and work on projects as needed
- Work on a fixed schedule and be responsive during your set hours
Who you are:
- Expert Proficiency in English written and verbal skills
- Preferred Hours: 9AM - 5PM EST time, M-F
- Experience with Zendesk a plus, but not required
- Process oriented and able to understand how different pieces of information connect
- Self-starter with an eye for process improvement
- Excellent communication and presentation skills, both verbal and written
- Ability to multitask, prioritize and manage time effectively
- Self-motivated, positive attitude, Team player
- Able to quickly understand and implement process changes
Location: Latin America (Argentina, Peru, Chile) Remote
What you'll get...
- Competitive cash and equity packages
- Travel & Expenses funds for company events
- 100% remote work environment #LI-Remote
- Flexible PTO
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
- Quarterly team (virtual) gatherings and annual team offsites
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- Teammates around the world in 8 different time zones!