Operations Intern
About Reedsy
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.
We’ve grown to a community of 1,000,000 authors and over 3,000 freelancers in just a few short years, while picking up a number of industry awards along the way 🏆
Want to hop on board and help us get to our next destination? Cool, keep reading!
Job Description
You will be in daily contact with our community of authors and publishing professionals, and assist our Head of Operations to make sure our Marketplace runs smoothly. You will:
- Review new projects and help authors find the right professional for their book;
- Review potential complaints and help mediate;
- Analyze supply and demand data to uncover trends and suggest new strategies to improve marketplace conversion;
- Examine and update existing email funnels and campaigns;
- Suggest product features based on user feedback; and
- Contribute to maintaining a high NPS.
Requirements
- Analytical mind;
- Great understanding of onboarding, conversion rate optimization (CRO) techniques, funnels and campaigns;
- Customer support experience (with tools such as Intercom, Crisp, Zendesk, etc);
- Entrepreneurial minded and willing to take on a steep learning curve;
- Strong writing skills; and
- Native-level English speaker.
Bonus Points
- Previous experience working for a marketplace and/or in a creative industry;
- A good dose of ambition, a willingness to learn, and a great sense of humor.
Benefits
- Work from home.
Salary range:
€12k – €24k