Operations Manager

Posted May 12

Bloom is a full-service workplace design consultancy representing Troop Themes in their search for an Operations Manager to join their team. As Talent Advisors, we will be the liaison between our partner and yourself during this recruitment process. We do not use fancy tech to search through resumes at Bloom; every resume is reviewed by a human to ensure that we attain a consistent and equitable interview process. You will directly join our partners’ team if you are selected as a successful candidate. We look forward to receiving your application!

-------

Hi, I'm Paul, the CEO and Founder of Troop Themes, one of Shopify’s most experienced theme partners. I am passionate about creating intuitive, sleek interfaces that empower thousands of independent businesses to get their ideas out into the world. We take a thoughtful approach to every aspect of our work and care deeply about the individuals we impact — including our vibrant team and those who are supported by our products. I believe in equal opportunity, fair reward systems and encouraging individuals to unleash their unique brilliance.

Troop Themes specializes in digital commerce templates exclusively created for the Shopify platform — the leader in global commerce for small-medium businesses. Our themes are designed to provide merchants with a visually appealing, feature-rich website, optimized for sales and conversions. Highly versatile and configurable, they are suited to just about any online store, from cosmetics to cafes, we cater to all. Our outstanding customer service team supports thousands of merchants in configuring, troubleshooting and getting the absolute most out of their themes. We’re constantly incorporating our 9+ years of experience to evolve our products and innovate to new heights. Our HQ is located in Nelson, BC, Canada although we operate remotely and around the globe.

We are excited to hire a talented Operations Manager to help deliver Customer Service, HR, Business and Marketing support to our growing team. Collaborating and reporting to me, you will lead all the operational administration and logistics to help run our business effortlessly.

If you have an entrepreneurial drive and are passionate about the operations behind building creative products in the e-commerce world, this could be the perfect opportunity for you! Do you value flexibility and collaboration in the workplace? If so, we would love to hear from you!

The Opportunity

  • Supporting the CEO in organizing priorities, strategic planning and solving complex problems day to day.
  • Managing customer support tickets every 3 months and creating reports to share with the leadership team.
  • Building more effective workflows to improve support templates and documentation; and to better manage customer feedback.
  • Developing innovative ideas and creative solutions to streamline the client onboarding experience.
  • Supporting with HR tasks including managing internal policies and compensation bands, and reviewing health & support metrics.
  • Identifying new opportunities for partnerships and revenue growth while managing third-party relationships.
  • Supporting fractional business advisors, including lawyers and accountants to help forecast growth.
  • Analyzing marketing data related to target audiences to find the most relevant industry or sub-industries to pursue
  • Overseeing major priorities, schedules, and resource requirements that will contribute to Troop Themes ongoing success.
  • Overseeing the day-to-day operations at Troop Themes by implementing tools for continuous growth for our internal team and our external clients.
  • Supporting the collective team at Troop Themes with client meetings, ops-admin, and team gatherings (remote and IRL), facilitating daily team meetings and quarterly strategy meetings, and driving client engagement and experiences.

What You Bring To The Table

  • You have professional progressive experience in a digital operational role and/or relevant experience.
  • You have an entrepreneurial mindset and thrive when given autonomy to make strategic operational decisions in a growing competitive environment.
  • You get excited by leading and building internal processes from the ground up for maximum efficiency.
  • You have considerable experience leading operational logistics and strategies, providing administrative support to senior management, and handling various tasks and projects.
  • You are highly organized, have strong attention to detail, and love creating efficient systems using Notion (we love Notion).
  • You love operationalizing the business function, including market research and building brand partnerships to support more growth opportunities.
  • You are solution-focused and have mastered the art of anticipation, always thinking ahead and gathering support when needed.
  • You are a thoughtful communicator with strong written and verbal communication skills.
  • You are adaptable and able to go with the flow of an evolving set of priorities; context shifting is a challenge that you are ready to take on.
  • The opportunity to significantly impact and support all areas of a growing business excites you.
  • You handle confidential information with a high degree of discretion and care.
  • You enjoy meeting new clients, partners and/or merchants remotely who are passionate about building their online presence.

Nice to Have

  • Technical knowledge including basic coding and functionality testing 

$77,000 - $92,000 a year

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have most of these qualities and are excited about this opportunity, then we want to hear from you!

The Interview Process

Round 1: 30-minute video Zoom *audio* call with Jade Hugh (Sr. Talent Advisor)

Round 2: 45- minute remote interview with Paul Mason (CEO) + Jarid Warren (Programmer)

> References

> Offer!

Applications will be closed on May 15th, 2023 at 5 pm (EST). All applicants will hear back from us by May 19th, 2023. 

What We Offer

- Three (3) weeks Vacation annually + Every second Friday is a half-day paid in full; Paid Statutory holidays

- Five (5) days PTO for Personal/ Sick days.

- Quarterly Bonus dependent on company performance.

- We provide a computer every 4 years or a $1700 CAD replacement allowance towards a computer when needed.

- Flexibility: We offer flexible working hours and the ability to work remotely, which can be ideal for those who prefer a more flexible work schedule or who live in different time zones.

- Growth: We care about the individuals and want to set them up to do their best work. We are currently a lean team, so there are endless ways to grow and make an impact.

- Collaborative culture: We value collaboration and teamwork, which can create a supportive and positive work environment.

How We Hire

We'll take you through the expectations of this role and how you can make an impact, then after two (2) interviews, we will make a decision to offer! It's that simple.

We care deeply about offering all applicants a fair and consistent interview process. Even though we would love to connect and answer any questions you have about Troop Themes, we can't accommodate doing that for all candidates. Keeping our interview process consistent allows us to remove bias while hiring the best person for the position.

Like Bloom, Troop Themes is an equal-opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out! We encourage applications from all qualified candidates, including those with disabilities. If you require accommodation, please email jade@buildwithbloom.com, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process. We celebrate our anti-oppressive work environment and welcome members of all backgrounds and perspectives to apply.

Ready to grow? If so, apply!