Operations Program Manager

Posted Jul 5

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!

Who you are:

You’re a program manager with experience leading services operations who will round out our Global Services Operations team, based in Austin (Texas) and work closely with our Delivery Operations teams in Vilnius (Lithuania). 

You have a strong experience optimizing processes, and driving simple solutions to complex problems. You will join a team of facilitators working across departments and regions to ensure collaboration, communication, and successful delivery of programs and projects.

You will mainly own our Provisioning program to streamline and scale our provisioning process, facilitate our clients transition between our Sales and Delivery teams and prepare our clients for their implementation kick-off. You will also be responsible for the global revenue launch and ensuring operations run smoothly and to the highest quality. 

You will be working closely with many different departments to provide a remarkable customer experience holistically, improving on existing processes or rolling out new ones for new product launches.

What you'll be doing:

  • Design new provisioning processes, working cohesively with other teams on the roll out
  • Maintain provisioning processes for all our products and offers, including clear and concise documentation
  • Set, maintain and improve provisioning SLAs
  • Ensure revenue is launched promptly and accurately
  • Collaborate with the Provisioning team in Vilnius as well as with the other Bazaarvoice departments globally (Product, Sales, Finance, Delivery, Support, Business Technology)
  • Establish strategies and processes for scalability
  • Drive process automation, standardization, efficiency and customer-experience improvements
  • Support change management needs 
  • Communicate process, operations concepts and results effectively to leadership, business & cross-functional partners
  • Own and maintain existing project tools used by Client Services (Financial Force/Certinia)
  • Partner with the other program managers to design, develop and maintain cohesive and efficient delivery operations processes

What we’re looking for:

  • You’re not afraid to roll-up your sleeves and get into the process details
  • You’re focused on the customer experience
  • You’re passionate about your work, detail oriented and have excellent problem solving abilities
  • You’re a strategic thinker and create initiatives that further the company's overall goals
  • You’re adaptable in a fast-paced environment with a bias toward action
  • You have strong communication and project-management skills
  • You have experience collaborating with cross-functional and geographically dispersed teams

Required skills/experience:

  • Bachelor’s Degree or equivalent
  • 3+ years’ experience as a project or program manager in a SaaS environment
  • Proven track record with developing and delivering effective processes

Nice to have:

  • Program Management credential
  • Provisioning and revenue experience
  • Knowledge of Salesforce, NetSuite, Confluence, and Financial Force/Certinia

$90,000 - $120,000 a year

Transparency & Integrity Builds Trust

At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additional compensation incentives including an annual bonus and other great benefits. Your recruiter can share more about the salary ranges and total compensation package during the hiring process. If this compensation is somewhere in your ballpark, we encourage you to apply! 

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Why join Bazaarvoice?

Customer is key

  • We see our own success through our customers’ outcomes.  
  • We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

  • We believe in the power of authentic feedback because it’s in our DNA. 
  • We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

  • Our energy is contagious, because we hire for passion, drive & curiosity. 
  • We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

  • We seek to innovate as we are not content with the status quo. 
  • We embrace agility and experimentation as an advantage.

Stronger Together

  • We bring our whole selves to the mission and find value in diverse perspectives. 
  • We champion what’s best for Bazaarvoice before individuals or teams.  
  • As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.