Operations Vendor Manager

Posted Aug 13

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We are seeking a highly skilled and experienced Operations Vendor Manager to join our company. As an Operations Vendor Manager, you will be responsible for managing the relationships and performance of our vendor partners. You will play a crucial role in ensuring smooth operations, timely delivery of services, and effective collaboration between our organization and vendors. Your primary objective will be to optimize vendor relationships by containing cost, managing negotiations, driving operational efficiency, and maintaining high service standards.

This role will report to the Associate Director, Operations Analytics.

Responsibilities:

  • Collaborate with internal stakeholders to identify vendor needs and requirements. For operations, support assessing vendor capabilities, negotiating contracts, and ensuring compliance with company policies and procedures. 
  • Oversee vendor contracts, ensuring compliance with terms and conditions. Collaborate with Legal and Finance teams to negotiate favorable terms and pricing structures. Monitor & audit vendor invoicing, budget utilization, and financial performance. Identify opportunities for cost optimization and process improvement.
  • Collaborate with internal stakeholders regarding vendor internal enablement - ensuring vendor operations and workflows are documented correctly throughout internal and client and member facing materials.
  • Act as the primary point of contact for vendor-related issues and escalations. Work closely with vendors and internal business owners to resolve operational challenges, address service interruptions, and ensure timely problem resolution.
  • Establish and track performance metrics and service-level agreements (SLAs) for vendors. Evaluate vendor performance based on key metrics, such as quality, delivery, cost, and responsiveness. Identify areas for improvement, and implement corrective actions when necessary.
  • Develop and maintain strong relationships with existing and potential vendors. 
  • Responsible for invoice management including PO submissions, review/audit, liaising with vendor and internal business owner on discrepancies, and approving/denying payments.
  • Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve service quality. Identify opportunities to automate processes, streamline workflows, and implement best practices in vendor management.
  • Prepare weekly, monthly and quarterly reports on vendor performance, highlighting key metrics, trends, and areas of improvement. Present findings and provide recommendations for vendor-related decisions.
  • Manage security checks for our vendors, working cross-functionally with our IT team.

Requirements:

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field. Relevant certifications are a plus.
  • Proven experience in vendor management, procurement, or supply chain operations, preferably in a fast-paced environment.
  • Strong negotiation, contract management, and analytical skills.
  • Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with vendors and internal stakeholders.
  • Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and a commitment to maintaining high-quality standards.

The target salary range for this position is $97,700, - $114,500, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

  • You will be held accountable to an exceptionally high bar and impact
  • This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
  • You will be challenged to set and protect your own boundaries
  • You will create processes & products that have never existed before
  • You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
  • Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

  • You get to be surrounded by some of the brightest minds in the field  
  • You get to learn and grow at an extremely accelerated pace
  • You will experience transparency, integrity, & humility from leadership 
  • You will be empowered to constantly challenge the status quo
  • You get the space to experiment & innovate
  • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
  • You will become more resourceful and resilient
  • You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

  • Generous medical, dental, vision coverage available day 1 + access to One Medical
  • 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Flexible paid time off in addition to 12 paid holidays throughout the year
  • $500 per year Wellness Reimbursement
  • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
  • Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. 

You And Your family:

  • 4-4.5 months of fully paid parental leave
  • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
  • Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience. 
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

  • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
  • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
  • Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

  • Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
  • Focus Fridays: no meetings, no distractions, just time for you to get work done.
  • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
  • Up to $1,000 Professional Development Reimbursement per calendar year.
  • $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.