Order Management Associate
Position Overview
Q CELLS Home Energy Solutions seeks an Order Management professional to monitor and control projects through administrative and specialized expertise with the Home Energy System division. You will be responsible for working within and leading support teams in coordination with the Customer Advocates and Sales Managers. Major responsibilities include verification of completed contracts from sales persons, input and management of required contractual documents into the Operations Lifecycle Platform, compliance with third party finance company funding requirements, and issuing timely and accurate payments to third party fulfillment vendors. This is a key position with the responsibility for building and scaling the solar support operations to match the growth of the business. The ideal candidate is an experienced professional with strong analytical skills, great attention to detail, and problem solving and communication skills. This position will be based in the Q CELLS North America headquarters in Irvine, CA, although remote options may also be available.
RESPONSIBILITIES
- Ensure sales contracts are 100% complete and accurate before issuing to operations personnel
- Manage and resolve paperwork deficiencies and stipulations with various parties to ensure solar contracts are correctly managed
- Work within lender financing portals to obtain ability to proceed with contract financing prior to equipment orders
- Issue and approve work orders to third party fulfillment vendors to provide accurate services with prompt payments
- Identifies and implements opportunities for continuous improvement
- Review operational procedures and ensure conformance to industry best-practices
- Analyze and monitor team performance to iteratively improve upon cycle times
- Update CRM, Fulfillment portal, third party financier portals and various other business tools
REQUIRED QUALIFICATIONS
- 1+ years’ experience in operations management and analytics
- Impeccable attention to detail
- Ability to exercise strong organizational, problem-solving and analytical skills
- Excellent leadership, team development, people management
- Detailed analytical thinker with ability to recruit and lead quantitative talent
- Excellent oral and written communication skills with the ability to present credit management, vision and strategy in internal and external forums
- Entrepreneurial mindset and demonstrated ability to thrive in a high-growth environment
- Process driven while finding long-term solutions
Physical, Mental, & Physical Demands
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Mobility
Standing: 20% of time
Sitting: 70% of time
Walking: 10% of time
Strength
Pulling: up to 10 Pounds
Pushing: up to 10 Pounds
Carrying: up to 10 Pounds
Lifting: up to 10 Pounds
Agility (F = Frequently, O = Occasionally, N = Never)
Turning: F
Twisting: F
Bending: O
Crouching: O
Balancing: N
Climbing: N
Crawling: N
Kneeling: N
Dexterity (F = Frequently, O = Occasionally, N = Never)
Typing: F
Handling: F
Reaching: F