Partner Account Manager

Posted Nov 1

YOUR OPPORTUNITY

As a Partner Account Manager at InMoment, you will be responsible for identifying, cultivating, and nurturing relationships with key strategic partners to accelerate growth and drive mutual success. You will lead the execution of partnership strategies, collaborate with internal and external stakeholders, and play a pivotal role in shaping our partnership initiatives to align with business objectives. This role presents an exciting opportunity for someone who is passionate about building and maintaining relationships, driving revenue through partnerships, and collaborating with cross-functional teams.

WHO WE ARE 

At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:

  • Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).
  • Integrating an AI powered approach to eliminating data silos and leveraging intelligence.
  • Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.

Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.

WHO YOU ARE

  • Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
  • 5 years of experience in partnership development, alliance management, or business development within the SaaS or technology industry.
  • Strong background in Conversational Intelligence/Analytics is preferred. 
  • Proven track record of building and managing successful strategic partnerships that drive business growth and revenue.
  • Strong understanding of partnership models, structures, and best practices.
  • Excellent communication and interpersonal skills, with the ability to build rapport and influence at all levels of the organization.
  • Strategic thinker with the ability to identify partnership opportunities, as well as execute joint business plans and go-to-market strategies with partners.
  • Results-driven with a focus on achieving revenue targets and driving partner success.
  • Collaborative team player with the ability to work cross-functionally and leverage internal resources to support partner initiatives.
  • Flexible and adaptable, able to pivot strategies based on partner feedback and market dynamics
  • Passionate about driving partnership success and contributing to the growth of the business.

WHAT YOU’LL DO 

  • Develop and execute a comprehensive partnership strategy that aligns with InMoment’s business goals and objectives.
  • Identify, prioritize, and engage with strategic partners that can accelerate our growth, expand our market reach, and enhance our offerings.
  • Build and maintain strong relationships with key partners, acting as the senior point of contact and advocate for their needs within InMoment.
  • Collaborate with internal teams, including sales, marketing, product, and support, to ensure partnership needs are addressed and priorities are aligned.
  • Align with partners to develop joint business plans, go-to-market strategies, and sales enablement programs to drive revenue growth and mutual success.
  • Monitor and analyze partnership performance metrics and KPIs, providing insights and recommendations to optimize and enhance partnership contributions to business goals.
  • Proactively identify opportunities for partnership growth and expansion, and work with partners to capitalize on these opportunities.
  • Represent InMoment at partner events, industry conferences, and networking opportunities, promoting our solutions and building brand awareness within partner ecosystems.
  • Stay abreast of industry trends and competitive dynamics that may impact partnership strategies and adjust plans accordingly.

WHAT YOU'LL GAIN

  • Unlimited PTO - We encourage all employees to recharge! 8 paid holidays + 2 floating holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks
  • Medical with FSA and/or HSA (which includes an employer match up to $1,500) 
  • Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava
  • 401(k) Retirement matches dollar-for-dollar for the first 2%, and then 50 cents on the dollar for the next 4%. There is a 2-year vesting period for the employer contributions
  • Access to financial counseling through WellCents
  • New Hires are eligible for benefits on the first of the month following their hire date. 
  • No cost life insurance, short and long term disability
  • Robust Employee Assistance Program with podcasts, training, webinars and counseling.
  • Autonomy - We trust our employees and offer an extremely flexible work schedule
  • Fun, innovative, collaborative and supportive working environment
  • Inclusion and Diversity teams - Women of InMoment and InMovement
  • Employee rewards and referral programs with generous payouts

At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.

About InMoment

InMoment's Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology and industry expertise.