Patient Care Services Representative
We’re looking to hire a full-time, remote Patient Care Services Representative. For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging customer problems for our company venture, Winona.
Seniority Level: Mid-Senior Level
Responsibilities
- Answering questions about Winona’s products and services
- Delivering information about Winona’s offerings
- Ensuring patient satisfaction and maintaining professional patient support
- Handling patient complaints and identifying the appropriate response and strategy to solve patients' issues as quickly as possible
- Take the extra mile to engage with patients
Requirements
- Experience working in a medical-related job
- Strong customer service experience
- Availability to work EST or CST hours
- Has availability to work some weekends
- Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics
- Comfortable making calls with patients
- Comfortable using social media
- Excellent communication skills
- Attention to detail and a good sense of judgment
- A personal computer with stable internet
About Us
Join us at Winona to revolutionize menopause care and make a lasting impact. We're a team united by a shared mission to empower women through innovative telehealth solutions. Our dynamic environment fosters creativity, growth, and collaboration.
At Winona, we value diverse perspectives and offer flexible work arrangements. Your skills, whether in healthcare, technology, creativity, or administration, will find a home here. We provide competitive compensation and room for career advancement.
Our community is dedicated to promoting women's health and well-being. If you're looking for more than just a job, Winona offers purpose-driven careers where you can make a real difference. Embark on a journey of growth and empowerment with us.
Why You Should Work with Us
As a full-time member of our team, you’ll enjoy:
- Flexible hours - work whenever you choose
- Work from home
- Unlimited PTO
- Non-working holidays per country of residence
- Salary increases
- Financial support for online courses
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
- We are a diverse, global team! 🌍