People Experience & Delight Specialist

Posted Jun 28

SUPERHUMAN 👉

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As a People Experience & Delight Specialist, you will focus on building connection (both virtually and IRL) and moments of delight for all of our Superhumans.

ROLE 👩🏽‍💻👨‍💻

  • Run Superhuman’s celebration & recognition processes
  • Partner with the People Ops team to develop, manage, and improve our in-person collaboration moments
  • Lead company-wide culture building events across Superhuman (both IRL & virtual)
  •  Help support our Community Program Leaders to encourage regular planning, events & connection; collaborating with the People Team to create new Superhuman communities
  •  Partner with internal culture leaders to elevate and evolve our moments of connection and culture building
  • Triage the People Team’s various inboxes to ensure we’re delivering Remarkable Quality to our (internal) customers (aka Superhumans!)
  • Bring data consistency to our People Ops systems, so that we’re able to effectively deliver value across the company

SOUND LIKE YOU? 🙌

  • Experience: You’ve spent at least 2 years within a startup or nonprofit environment with hands-on experience related to virtual events & employee experience.
  • Asynchronous communicator: You’re effective across various mediums (especially Slack, notion, and email) and can produce and consume detailed written materials as needed without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up.
  • An eye for detail: With your focus on People Experience & Delight in this role, every detail matters. Your thoughtfulness shines through your work because you pay attention to the details.
  • Delight-focused partner: You are an expert at creating moments that surprise and delight everyone you partner with! People seek you out to be a part of their teams because you’re known to bring an extra sparkle to everything you touch. 
  • Driving to the finish line: When you’re on the job, you get things done! You love seeing something through to the end, you face challenge with positivity, and don’t let anything get in your way from seeing results. 
  • Structured project manager: You have honed a systematic way of running your projects. You bring structure to your to-do list, and know how to break down large tasks into smaller pieces to get things done. 
  • Comfort with change: You know how to roll with change, and aren’t phased by needing to change directions quickly, tackle new things that need urgent attention, or taking an extra step, especially when it means doing best by our people and our team. 
  • Bias to action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
  • Ownership: You accept full accountability and take initiative to find solutions to achieve results.
  • Cares deeply, challenges directly: Discusses and debates ideas openly. Focuses on the customer and business ‘so what’ and challenges stakeholders to take impactful action.
  • Location: We're open to you joining us from a home office anywhere in the US or Canada.

SALARY INFO 💸

The People Experience & Delight Specialist role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. 

Our starting salaries for this role range from $69,000-$101,000 per year. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

We are open to candidates in the US and Canada. We take a locally informed approach to compensation and will be able to share ranges based on your geographical location of residence.

BENEFITS 🎁

Taking Care of Your Future 🙏

  • Medical, dental and vision insurance: 100% coverage for you, 75% coverage for all your dependents.
  • Voluntary insurance: short-term disability, long-term disability, and life insurance.
  • 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
  • Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off 🏝

  • Take as much vacation as you like!
  • 13 additional company holidays, plus your own Care Days, Flexible Holidays and a company-wide Winter Break.
  • Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

  • $3000 per year towards your professional development.
  • Free access to Calm and Taskhuman.
  • Allyship education program to help build your best self.

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

  • Custom MacBook Pro.
  • $1000 budget for workstation setup.
  • $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
  • Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.