People Operations Generalist
About Nava
Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.
As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.
These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.
Position Summary
Nava provides the opportunity to do meaningful, impactful, mission-oriented work. As a public benefit corporation, the people who work at Nava have a fiduciary duty to our stated mission: to improve the accessibility, effectiveness, and simplicity of government services. When identifying and pursuing opportunities we must ensure that we are well suited to win and deliver successfully, but also evaluate the work against our mission and values. This is a high bar, but it's why we're here, and it informs what we do and how we operate across all phases of the business.
The purpose of the People Operations Generalist is to assist the Manager of People Operations and their team in developing, implementing, and managing strategies to promote a highly engaging and positive employee experience. This position's responsibilities may encompass the employee experience (onboarding and off boarding), knowledge management, benefit administration, leave administration, policy administration and assisting in the day to day operations of the People Operations Department. This position will collaborate with Talent Acquisition and the People Operations team to execute a variety of administrative and coordination responsibilities. The People Operations Generalist advocates for employees and ensures their long term success through people development in support of Nava’s values: Be Active Stewards, Pursue the Root Cause, Think Long-Term, Build Together, Inclusion is Essential and Progress Takes Work.
What you'll do
- Collaborate with Talent Acquisition to ensure all new hires have a positive employee experience.
- Coordinate logistics with new hires and planning Employee Experience sessions such as: conduct background checks and ensure I9’s are completed; creation of new hire welcome documents and assist with the facilitation of the employee experience; collaborate with IT to ensure all equipment is purchased and delivered to new employees; coordinate with managers to ensure 1:1 meetings are scheduled; collaborate with IT to ensure all equipment is purchased and delivered to new employees.
- Distribute 30, 60 and 90 day onboarding surveys.
- Onboard new hires into Nava’s HRIS system and distribute onboarding surveys.
- Employee Exit Experience: may conduct employee exit interviews.
- Support the Manager of People Services with benefits administration and support, including responding to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.
- Assist with ensuring accurate and timely processing and support of all leave-of-absence requests and disability paperwork.
- Assist with responding to leave inquiries from managers and employees on leave provisions. Assist employees with understanding the company's policies, procedures and employee handbook.
- Respond to employment verification requests.
- Assist with the day to day functions of people operations.
- Assist with the creation of Nava policies and procedures.
- Assist with updating Nava’s knowledge management systems with new information to include benefits and people operations policies and procedures.
- Proactively identify opportunities to enhance the employee services experience and partner with management to develop and implement innovative and sustainable solutions through people services.
- Other duties may be assigned.
Required skills
- 3+ years of people services and human resources experience.
- Thorough knowledge of people operations and human resources principles and applicable federal and state regulations.
- Ability to work independently with little supervision.
- Extraordinary discretion, confidentiality, flexibility, and willingness to work closely with a cross-functional team.
- Proficiency in GSuite, Slack, Zoom, Excel, Apple computers, and other tools used to support a remote-work environment.
- Attention to detail and the ability to work independently and in a team environment.
$71,200 - $80,100 a year
Other requirements
The individual working in this position:
● Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.
● Candidates who are offered a job with Nava must possess work authorization that does not require sponsorship by their employer for a visa now or in the future.
● May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.
Perks working with Nava
● Your well-being is important to us, so we offer highly competitive benefits for medical, dental, and vision
● 20 days of PTO accrued, 12 days paid federal holidays, 5 floating holidays, unlimited sick leave
● 16 weeks of fully paid parental leave and weekly meal deliveries during leave
● Sabbatical Leave
● 401k contributions match at 4% of your salary
● Flexible work arrangements
● $1,000 new home office set up budget, monthly phone allowance
● Monthly partial reimbursement for utilities (where applicable)
● $2,000 annual tuition and professional development budget, on top of a LinkedIn Learning license
● Equity stock options
● Employee referral program
● Commuter Benefits
● Short and Long-Term Disability Insurance
● Life and Accidental Death Insurance
● Diverse, inclusive, highly collaborative, and vibrant culture, fostering remote work!
Location
You can work in a hybrid work arrangement from one of Nava’s offices in NYC, DC, or San Francisco. We also have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Virginia, Washington, Wisconsin.
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
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Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.
Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.