People Ops Coordinator

Posted Aug 1

Description

We're looking for a freelance People Operations Coordinator to join our People & Ops team for 20-25 hours a week. This role is pivotal to our business, ensuring our team functions optimally through efficient hiring, comprehensive onboarding and offboarding processes, and exceptional management of our handbook and company policies. Additionally, you are the go-to HR contact for employee benefits and policies and provide support to the People and Operations team.

You will report to the Sr Business Operations Manager

Hiring, onboarding and offboarding

  • Assist with HQ and contractor hiring processes, keeping our ATS (Workable) current, posting job descriptions, monitoring that employees follow hiring processes, and recognizing bottlenecks.
  • Start and oversee the new hire journey for HQ team members by owning the pre-boarding process, welcoming new hires, and supporting them through onboarding.
  • Manage all contractor hiring & onboarding processes. Align with the hiring manager & internal team to ensure all new team members have completed their assigned onboarding tasks (express vs. standard)
  • Assist in the onboarding & integration of 24 Studios and future acquired agencies.
  • Oversee and execute the offboarding process for employees and contractors, ensuring completion.
  • Keep onboarding and offboarding processes updated on SD’s wikis (Notion & Outline)

HR support for employees

  • Act as the first point of contact for employee benefits & policy questions.
  • Ensure that employee & contractor records are accurate and up to date.
  • Create and uphold a better PTO tracking system

Support People & Ops team

  • Provide general support to the Sr Business Ops Manager
  • Work with the Community Manager planning team meetings, annual retreats and team meetups

Requirements

  • 3+ years experience in People Ops or Human Resources
  • Experience with Notion and Google Workspace or similar collaborative tools.
  • Experience working with writing job descriptions, managing application processes, and working with and ATS and LinkedIn
  • Proven track record of creating, implementing, and managing company policies.
  • Strong knowledge of HR functions and best practices.
  • Excellent interpersonal skills and high emotional intelligence.
  • Ability to work independently and as part of a team. Be able to hold yourself accountable to get your work done in a remote environment
  • Detail-oriented with strong analytical and problem-solving skills.