Phone Support Agent

Posted Apr 29

Job description

Foxelli Group is not something you want to miss out on. We’ve been in the digital game for seven years now and have created multiple successful world-known e-commerce brands that generate 30 million USD in annual revenue. It’s impressive, sure, but we’re definitely not stopping here and constantly cooking up some new exciting brands! Not to brag, but we are on the verge of taking over the e-commerce world. Nah, we’re just playing. Unless….

See, that’s the thing about us - we’re always hungry for more. We consider ourselves go-getters who get a kick out of running from mediocrity. Everything we do is a bit extravagant, some even might say - impossible. However, we know how to make it happen because we always prioritize self-development, transparency, discipline, and being exceptional 24/7.

Here’s the best part: we’re looking for a Remote Phone Support Agent to join our team - someone who has a natural talent for problem-solving and creating lasting relationships. You will be a master of persuasion, using your skills to lead customers through the purchasing process and ensuring their satisfaction with our products and services. Additionally, you will be responsible for collecting valuable feedback from customers to help us improve our offerings. You will work with our international team to provide customer support that feels welcoming and professional while using this work-from-home opportunity to co-create positive remote team vibes.

What will you do:

  • Reach out to a large number of customers and offer personalized deals and discounts.
  • Use your persuasion skills to lead customers through the purchasing process and ensure their satisfaction with our products and services.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Follow communication “scripts” when handling different topics.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Keep accurate records of all calls made and customer feedback received.
  • Meet monthly targets for customer retention and sales.
  • Handle customer complaints and provide appropriate solutions.

Job requirements

  • Strong written and verbal communication skills in English (C1 preferred);
  • Excellent computer skills;
  • Previous call center, customer support, or sales experience and strong interpersonal soft-skills;
  • Ability to work independently as a one-man team;
  • Willingness to work on US Central time schedule (10 AM - 6 PM) or complete night shift, depending on your location;
  • Energy and drive to go the extra mile to engage customers;
  • To be responsible and have great time management skills;
  • Knowledge of an e-commerce business and Amazon (considered a bonus);
  • To be a quick learner, very flexible, and adaptable in a fast-paced environment.

If you're up for the challenge of converting skeptics into believers, and passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity. Join our team and help us take customer conversion to the next level!

Now onto the fun stuff! Here are a few things that will make you say...

  • I am growing constantly: personal and professional development is the key to satisfying that burning curiosity each of us has. That’s why every one of us gets a yearly budget of 1000 EUR for various courses and training.
  • I am strong: yoga classes, gym membership, rock climbing - just say the word, we got it covered! Get that body moving!
  • I am well-rested: we don’t subscribe to old-fashioned stigmas about mental health and take emotional wellbeing seriously. Our partners at Mindletic help us understand our emotions better and offer insightful therapy sessions with licensed professionals. To get you the well-deserved time to unplug, we’ve also got paid parental days, holidays off as well as paid vacation days.
  • I am comfortable: the fact that we don’t have an office doesn’t mean you have to shy away from an awesome workstation! We’ve got a budget already dedicated to you so your home office could be up to your standards.
  • I am incredible: our team is extraordinary - that’s not a brag, it’s a fact. We’re proud of every single incredible unique person at Foxelli Group. Don’t worry, you’ll get to meet them at one of our parties soon enough.
  • I am in control: we’re a fully remote company. Work from your comfy home sofa or a sun lounger on a beach - the world’s your oyster. As long as you have the internet and follow deadlines, we’re golden.

Salary: 600-900 EUR after taxes (depending on your skills and experience)

Keep in mind that we are open to discussing a different salary based on your skills and competencies.

Ready to join the crew?