Principal Architect, Global Cloud Operations

Posted Mar 10

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Who is the Principal Architect for Global Cloud Operations?

The Principal Architect, Global Cloud Operations is a highly visible and critical technical leader with the responsibility of defining the operational strategies that ServiceNow employs in order to provide high levels of services to our customers. You will be a key contributor defining and establishing an Operational standards portfolio. You will engage across the business with Architects and Engineering teams to ensure the standards defined are implemented and maintained across ServiceNow’s existing and future Portfolio.

We need technical leaders with experience designing large scale operational frameworks and are well-versed in productization strategies in scaling architectures for ServiceNow’s planet-scale challenges.

What do you get to do in this role?

Provide strategic architecture leadership by building Global Cloud Operations (GCO) architectural standards for Observability, Monitoring, Supportability, Process, tools and Automations.
Lead the review of proposed new functionality, tools and services for architectural consistency and adherence to GCO Architectural Standards.
Provide senior operational and technical leadership at appropriate architectural meetings and boards to ensure operational requirements are met and form part of design and architectural designs across the business. This is a role that requires rigor in principles of high-quality operational service design with the real-world experience to navigate practical implementation tradeoffs.

Provide oversight of operational implementation teams (Guilds, OST teams etc) to ensure appropriate architectural standards are implemented during build phases. Ensure feedback from those teams are incorporated into future standards.

Qualifications

To be successful in this role you have:

10+ years of experience leading and architecting large-scale, commercial applications and platforms, managing commercial technology portfolios, and hands-on experience in architecture and engineering.
Experience defining and optimizing technology process design with an extreme focus on productization and building scalable and highly available operational environments.
Deep experience in the creation and ongoing improvement of operational standards, ability to drive future reuse, and logical consistency of the customer experience.
10+ years of experience in commercial software engineering, distributed systems architecture, infrastructure, HW platforms, databases, web, and application servers
Experience building strong cross functional relationships that foster deep engagements
Ability to represent and promote complex business or technical concepts both internally and externally.
Bachelor's/Master’s degree in Computer Science, related technical field, or equivalent practical experience

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals with a strong aptitude will have an opportunity to grow their professional careers through working with some of the most advanced technology in the industry.

We are passionate about our product and live for our customers. We are hungry and humble, but we have high expectations. Joining ServiceNow is an opportunity to better yourself personally and professionally while solving real, 21st century computing challenges.

For positions in California (outside of the Bay Area), we offer a base pay of $178,650 - $312,750, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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