Principal Cloud Engineer

Posted Aug 15

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 Overview:

The Cloud Devops team at Liveperson is looking for an experienced DevOps engineer: a candidate that takes on challenges, continuously expands his area of expertise and naturally takes ownership of his work. The ideal candidate has a strong engineering background, an eagerness to follow good practices and a desire to apply his skills in the field of DevOps.

We will provide you the grounds to succeed, an embracing working environment and very complex and interesting technical challenges to solve.

You will: 

  • Architectural Leadership: Provide expert guidance in designing and architecting cloud solutions that align with best practices and business objectives, leveraging Google Cloud services,
  • Technical Strategy: Define and drive the technical strategy for complex projects, ensuring they align with GCP's capabilities and business goals,
  • Cloud Infrastructure Management: Oversee the deployment and management of cloud infrastructure, ensuring high availability, scalability, and cost optimization,
  • Security and Compliance: Champion security best practices, enforce access controls, encryption, and compliance standards to protect sensitive data,
  • Incident Response: Lead incident response and troubleshooting efforts for complex technical issues,
  • Cost Optimization: Optimize cloud resource usage and costs, ensuring efficient allocation of resources and adherence to budget constraints,
  • Continuous Improvement: Implement and advocate for continuous improvement in development processes, workflows, and tools,
  • Collaboration and Communication: work closely with cross-functional teams, including developers, architects, and product managers on different projects
  • Technical Documentation: Create and maintain technical documentation to ensure knowledge transfer and facilitate team collaboration

You have:

  • Cloud Computing Expertise: In-depth knowledge - 6+ years of Google Cloud Platform (GCP) services and architecture, including Compute Engine, Kubernetes Engine, Cloud DNS, Cloud Networking and more.
  • Infrastructure as a Code: Proficiency in tools like Terraform for managing cloud infrastructure
  • Networking: Mastery of GCP networking, including VPC, load balancing, firewalls, routing
  • Container Orchestration: Experience in managing containerized applications using Kubernetes and other container platforms
  • Serverless Computing: Familiarity with offering like CloudFunctions and CloudRun for building and deploying applications
  • DevOps Practices: DevOps mindset, CI/CD pipelines 
  • Multi-Cloud and Hybrid Cloud: Understanding of multi-cloud and hybrid cloud strategies
  • Monitoring and Logging: Understanding of logging, monitoring and observability concepts and challenges which come with it
  • Problem Solving: Excellent problem solving skills and the ability to address complex technical challenges
  • Leadership and Mentorship: Strong leadership skills, ability to mentor and guide junior engineers, influence technical decisions and strategies
  • Collaboration and Communication: Strong communication skills to work with cross-functional teams, developers, architects, product managers.

Benefits: 

  • Health: medical, dental, and vision
  • Development: Native AI learning

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.