Principal Product Designer, Discovery Group

Posted May 4

About You

You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Principal Product Designer in the Discovery Group at HubSpot:

  • You’ll have a “seat at the table” from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
  • You’ll co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.
  • You’ll never have to guess about how to get promoted. We support you with clear expectations and career paths.
  • You’ll be able to work where and how you work best: at home, the office, or any mix of both.

About the product

The Product Platform Line focuses on what someone is trying to do, instead of what role or job title they have - this determines which parts of the experience we want to improve. 

In Platform, we collaborate with pretty much every team in HubSpot to make sure we can collectively provide the best user experience to our customers. We often focus on admins’ related tasks and we help admins make good choices on how to set up their products and teams. Ultimately, we want our systems to be as self service as possible. That is why we also focus on empowering internal teams to make good choices for the customer, in a way that helps us to scale. As part of the Discovery Group, you will do all of the above, specifically focusing on helping millions of users to get to the right resource at the right time across HubSpot.

Here’s what success in your role looks like:

  • Having a strong understanding of what designing good quality consumer-grade products looks like 
  • Having deep domain knowledge across all product areas
  • Being considered a master in uncovering new unmet user needs across the product
  • Using knowledge of root causes to investigate new problem spaces that span multiple groups
  • Having deep data analysis skills and a knack for improving our data collection systems
  • Helping team members engage more deeply with data
  • Modeling ways to gracefully shift gears as new information becomes available
  • Autonomously drive a project from the discovery to the execution phase
  • Be able to communicate with C-level executives
  • Define long term plans, and be able to break them down into smaller impactful milestones.

You’ll love this role if you:

  • Model “thinking like an owner” in terms of how a team should spend time & resources
  • Enjoy tracking multiple high complexity projects and helping create visibility in these areas
  • Are known for your communication artifact quality (decks, memos, etc)
  • Model best practices for knowledge sharing, collaboration and facilitation
  • Have a knack for helping others embrace change across multiple groups
  • Master the ability to appeal on both logical and emotional fronts when selling an agenda or vision
  • Clarify shared expectations across groups in service if a larger mission
  • Have the proven ability to break down resistance and anticipate pitfalls
  • Are experienced in fostering team health, mission, and purpose
  • Can confidently deliver clear, direct, and actionable feedback—and ask for it in return
  • Share our HEART values and practice growth mindset.

About UX at HubSpot"

Our UX team is a passionate and diverse group of ~300 product designers, content designers, researchers, and design ops folks globally who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. We design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.

We involve our customers in every step of our development process. We strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too.

Want to know more about product design at HubSpot?

One more thing you should know…

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem “standard”—and that’s okay! We really value people who bring unique perspectives and add new knowledge to our team.

You might not feel like you “check all the boxes” as you read this job post, but we hope you’ll apply anyway because we’ll take great care in working with you. 🧡

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot. 

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