Principal Product Manager
đ Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. Weâre passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. Youâll not only work with some of the worldâs most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and donât expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
đ About the role
We are looking for a driven Principal Product Manager that will immerse themselves in the needs and pain points of our customers and contribute to the craft of Product Management at Quantum Metric. They work to understand how our customers use our product and can identify the current-state opportunities as well as the areas of growth their use cases represent for the future. This person will be right at home discussing usability challenges with our designers, understanding the competitive landscape of customer experience analytics, brainstorming technical solutions with our engineers, and partnering with customer success, sales, and marketing teams to build solutions that increase customer satisfaction.
đ Who You Are
You are a business-minded problem solver. You understand the importance of connecting company goals and strategy with customer problems and jobs to be done. You know that the business only continues to succeed if our customers do, and vice versa. When it comes to discovery and planning, getting ahead is your top priority. You seek to deliver well-formulated project plans, with clear vision, strategic intent, customer validation, measurable outcomes and proven viability before those plans are in the company spotlight for execution. You are metrics- and data-driven. Youâre in your comfort zone identifying the data you need to support or refute assumptions, provide direction and key decisions, and measure success throughout the product lifecycle.
You are also highly technical. In a business like ours, inability to understand the big picture - where our data comes from, how it moves around and how that turns into solutions for the customer - can lead to a disconnect between plans and reality. You are a vocal leader who seeks clarity for the teams under your leadership. You naturally detect confusion, disconnects, delays and hesitation and you don't let a moment pass before addressing them, in order to keep the team moving forward. When given a task or a decision to make, you know that time is of the essence, so you charge towards completion of that responsibility as quickly as possible. You know that communication is core to creating shared understanding and alignment. You frame your goals and objectives for initiatives in a way thatâs easy to comprehend, makes the value for customers readily apparent, and provides sound reasoning for the decisions youâre making.
đ§ Responsibilities
- Set the vision, goals, roadmap and success metrics for your Product area and achieve them by delivering against the opportunities youâve identified with customers
- Champion the vision and strategy behind your Product area across the organization - inspiring new ideas and collaboration across teams
- Help contribute to our craft and refine QMâs approach to Product Management
- Expand on the Product Trio (Product, Engineering, and Design) to collaborate with User Research and Data Science in discovery and delivery cycles
- Work closely and continuously with customers to understand their needs and opportunities
- Use analytics to understand and quantify how our customers use our platform to solve their own challenges and to inform decisions on future improvements
- Collaborate across Product Marketing, Sales, and customer-facing teams to drive successful launches and go-to-market efforts
đĄRequirements
- 8+ years of Product Management experience
- 3+ years of Product Management in B2B SaaS companies and/or data and analytics industries
- Proven ability to repeatedly turn customer needs and opportunities into meaningful customer- and business outcomes
- Success in identifying the key signals and metrics for major goals and KPIs and continually improving on them
- Repeated success in creating features and products that delight customers and drive business outcomes, from concept to completion and the iterations beyond
- Excellent communication and problem-solving skills with a focus on utilizing data to inform better decisions across the org.
- Ability to drive prioritization decisions transparently across a wide range of customers and stakeholders
- Experience working with junior and mid-level Product Managers to improve on their craft and results
- Compensation: $180,000 - 210,000
đ Perks and Benefits
This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Group benefits
- Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
- Employee Assistance Programs (EAP)
- Telehealth options
- Voluntary Life & AD&D, STD, LTD
- Healthy Rewards â Discount Programs
- Calm App access
- 401k and Options / Equity
- 13 company holidays
- Unlimited Paid Time Off
- Sick leave
- Parental/Adoption Leave
In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.
- Promotional opportunities
- Rewards and recognitions programs
- Robust onboarding and training program
- One-time stipend for work at home employees
- Monthly business expense stipend
- Flexible work environments
- Employee Discount Program (Perks at Work)
- Employee Referral Program
- Lead Referral Program
- MacBook and awesome swag delivered to your door
- Encouraging and collaborative culture
- RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
đ About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and businessâ bottom line.
Today, Quantum Metric captures insights from 40 percent of the worldâs internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and youâre interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidateâs sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.
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