Principal Solutions Engineer
Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focussed on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights from every conversation and put those insights into action with real-time coaching during customer conversations.
We’re growing fast! Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%! We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Verizon and Mutual of Omaha and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few. We have huge ambitions and are looking for stellar candidates who have an entrepreneurial mindset and are excited to use cutting-edge AI to solve real-world business problems.
As a Solutions Consultant you will partner with a Sales Director to showcase the power of Cresta to potential customers. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You also will act as liaison between sales, the customer and Cresta’s technical teams.
What you'll be doing:
- Solving problems for potential customers and demonstrating the value of Cresta
- Partner with the Sales Directors to discover and understand the prospect's situation and the challenges that they are experiencing
- Work with a variety of stakeholders to understand their existing processes and craft solutions using Cresta
- Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
- Drive adoption during proof of values by training individual managers and users on the Cresta solution
- Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
- Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
- Run ROI workshops to translate our solution into a financial business case proposal
- Provide feedback to product management about the successes and failures in the field
What we're looking for:
- 5-7 years of experience in a customer facing role, and 1-3 years of experience in a technical pre-sales sales role selling to large enterprises
- Highly organized
- Impeccable work ethic
- Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
- Energy, enthusiasm and thoughtfulness in everything you doLearn new technology quickly and find it easy to explain technological solutions in terms of business value
- Natural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closure
- Knowledge of Salesforce.com, contact center technologies a plus
- You embody our core values.
If you want to make an impact with an amazing product, want to improve your tech skills by working with other exceptional engineers, and like to be part of an amazing international team, then you should join us. We pay an attractive salary and with the Cresta stock options, you can benefit from the company's growth.