Product Designer
*** Design Portfolio Required *** Please include a link on your resume to an online portfolio demonstrating your product design capabilities. ***
About Us:
First Stop Health provides care that people love® with our convenient, high-quality and confidential virtual care solutions – Telemedicine, Virtual Mental Health and Virtual Primary Care. We help our patients save time and money through compassionate care that’s available 24/7 via app, website or phone.
First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.
First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrate the company's commitment to employee financial well-being. The FSH membership benefit is another added perk for employees and provides Virtual Urgent Care, Virtual Mental Health, and Virtual Primary Care from their very first day!
Job Description:
First Stop Health is seeking an experienced, innovative and detail-oriented Product Designer who will play a key role in designing the future of the FSH brand, building on our brand promise to deliver care that people love. We seek a collaborative, creative, and skilled product designer who is keenly attuned to solving problems and designing elegant solutions and workflows to elevate our user experience. You will be responsible for the design direction of tools that help our doctors and clinical team deliver the best possible patient experience, building deep user empathy with our patients and providers. You will also help to establish refreshed brand guidelines, collaborate with our member engagement team in designing patient outreach, and create a scalable design system for the future of the FSH product.
Our ideal candidate is an enthusiastic self-starter with rich experience across user research methodologies, including user interviews, stakeholder requirements gathering, defining user personas, prototype testing, usability testing, user shadowing, surveying, data-driven product analytics, and a well-informed understanding of web accessibility guidance. This designer will be a champion for UX research across the company, demonstrating skill and confidence in presenting research findings to stakeholders and leaders, articulating how research informs data-driven product design.
This position reports to the Senior Vice President of Product and will be embedded in a cross-functional agile team, working in close partnership with developers and product managers.
Responsibilities:
· Define and own design strategy and user research practice for First Stop Health products used by clinical team members and patients, aligning product design with company goals and market trends
· Serve as design leader within an agile team, representing the voice of our users and championing best practices in UX, reflecting the strategic needs of our business in the development of new features and product expansions
· Collaborate cross-functionally to build relationships across the organization, communicating clearly to stakeholders as you own and champion design strategy
· Understand and measure the impact of design decisions as they affect user interactions and KPI’s
· Create prototypes and wireframes to improve existing features and create new products based on complex user workflows
· Collaborate with the development team to ensure designs specifications are implemented
· Embrace company values of Caring, Unrelenting, Trusted, and Transparent
· Passion for products that fundamentally improve people’s lives, and a passion for creating better healthcare experiences is a plus
· Stay informed about the latest industry trends, design methodologies, and emerging technologies relevant to web and mobile product design
· Actively engage with design communities, attend relevant conferences, and explore new tools to ensure a forward-thinking and innovative approach to product design
Requirements:
· *** Design Portfolio Required *** Please include a link on your resume to an online portfolio demonstrating your product design capabilities. ***
· Bachelor’s degree preferred
· Experience with creating and maintaining a design system, elements, and components for consistent customer journey
· 3+ years’ experience in product design for web and mobile apps, with a well-developed understanding of UX design principles, research practices and agile methodologies
· Figma expertise is a must, as well as familiarity with product analytics tools such as Heap
· Familiarity and appreciation for designing in compliance with ADA and WCAG
· Proven track record conducting UX research and competitive market research, with an ability to translate insights into design strategies
· Experience in a high growth environment
· Deep curiosity and empathy for understanding the needs of our users
· Exceptional verbal and written communication skills
· Healthcare industry experience is a plus, especially in telemedicine, advocacy or wellness
In the first 30 days you will:
· Build relationships with our internal stakeholders and clinical care providers
· Understand our competitive landscape and unique value proposition
· Collaborate closely with teammates to learn processes and products
· Begin conducting user research to reimagine our tools for clinical care providers
In the first 90 days you will:
· Become embedded within agile team as design subject matter expert
· Propose new design direction for clinical care tools, backed by qualitative and quantitative research findings
· Collaborate closely with product and development peers to outline approach for achieving new design vision
FSH is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all of the job requirements. Unsure if you check every box? Apply. We’d love to consider your unique experiences and how you could make First Stop Health even better. To learn more about First Stop Health, visit www.fshealth.com.