Product Designer

Posted Feb 27

About Mash

The internet is broken. Ads don't monetize well and incentivize selling other products and services rather than one’s own content and experiences. Subscriptions and large up-front purchases are a huge commitment barrier and don’t work for most.

Fortunately, things are changing. With Bitcoin and the Lightning Network, we now have sound, scalable, trust-minimized, programmable money that can be sent around the world instantly. With this new technology, we now have the ability to enable new, fun and interactive experiences that reward everyone.

Mash is building these products to enable a new era online – one with an abundance of quality, trusted, accessible and engaging experiences. We're building the monetization & engagements platform to remonetize the internet, enabling publishers, creators and online media to implement completely new monetization models.

Mash has 3+ years of runway, having raised US$6M from top VCs and angels in 2022 and being deliberate with how we’ve grown the team. The round was co-led by Whitecap Venture Partners and Castle Island Ventures, with participation from Maple VC, Strategic Cyber Ventures, Aquanow, Spacecadet Ventures, and angel investors including Amjad Masad, Balaji Srinivasan, Austin Hill, and John Pfeffer.

We’re a dynamic team with experience at start-ups, scale-ups, and big tech including Google, Amazon, Barstool Sports, Anchor, Spotify, and Lazer. We don't use any seniority titles, and plan not to for as long as feasibly possible (learn more why). Mash is a remote-first company with much of the team currently based in the Eastern Time Zone, while accommodating each other to work wherever we are in the world.

Examples of problems we’re tackling

  • Building a scalable payments platform for the web with Bitcoin and the Lightning Network.
  • Enabling diverse monetized experiences across the web for content such as mini-apps, games, tools, articles, video streaming, audio, and more.
  • Providing on-site experiences for users to interact with content and each other that works anywhere on the web in a performant way.
  • Creating a digital wallet with Bitcoin and Lightning that is persistent and can be embedded across the web – e.g., websites, mobile apps, etc.

Roles & responsibilities

The Mash team is expanding our design and CX efforts. We’re seeking a designer to help refine our products and create new ones. They’ll design, test, polish and launch new features, elaborate upon our identity and contribute to our cross-functional team dynamic. You’ll be critical to Mash’s success and directly responsible for shaping the experiences that we create. Responsibilities include:

  • Understanding and accommodating user personas, needs, desires, opportunities and issues
  • Designing new products and improving current ones
  • Creating delightful end-to-end experiences that make users feel connected, valued and empowered
  • Applying informed behavioural design, user engagement mechanics and other best practices to design solutions
  • UI design, usability, A/B and UX testing (including elaboration upon new and sometimes complex actions)
  • Working closely and collaborating with the entire cross-functional team (e.g., product, design, engineering)
  • Identifying opportunities for innovation and improvement
  • Expanding and refining our design system

Desired skill set

  • 2+ years of experience working as a CX Designer
  • Knowledge of engagement mechanics and behavioral design techniques
  • Critical thinking and user-focused interaction design
  • Range of product design exposure including some of the following:
  • Mobile & desktop
  1. Consumer applications
  2. Payment systems
  3. SaaS-based products
  • Comfortable working with Figma, and the Adobe Creative suite
  • Experience working in a fast-paced startup environment and cross-functional team
  • Excellent style, process and creative eye

Cultural fit

  • Aptitude and drive to take a project from concept to launch
  • Respond well to open-ended problems and thrive on autonomy
  • Self-starter and problem solver with the ability to learn, adapt, iterate quickly
  • Thrive in a team environment – focused on unified goals
  • Effective communication skills
  • Passion for lifelong learning and improvement

Tools we use

We design mostly in Figma, utilizing the Adobe Creative Suite when necessary. We concept flows and refine ideas through analog and digital tools including Figjam, Balsamiq, whiteboards and Post-its. As a remote team, we use Slack to stay in touch during core work hours and remain flexible for whatever is needed to be effective.

How we work

We treat your time as the scarce asset that it is. We respect going heads down to get into a flow. Distractions and context switching are things we work to minimize. We have meetings for specific purposes, and we leverage asynchronous channels as much as possible. This allows us to maintain a high-velocity with appropriate collaboration.

Mash has an open and direct culture. We use data to make informed decisions. We believe that not making a decision is a decision – and a terrible one. We have strong conviction and take action. We can agree to disagree and move forward after open discussion. As we learn, we re-evaluate, iterate and push forward.

Mash is a remote-first company. We are doing this deliberately to assemble the best team possible and enable you to work where it fits best into your life. For those that prefer an in-person based environment, we will consider having mini-offices in cities that we have a meaningful presence in.

How to apply

Please reach out to us at joinmash@mash.com, including your CV, portfolio link, a bit about yourself, and three bullet points about why you’re interested in joining Mash.

Bonus

Want to get a leg up and accelerate the process? Share some of your thoughts on the following.

  1. Experiment with early Mash experiences. Provide product feedback on what you love/hate about it.
  2. If you could choose one reasonably sized product feature for Mash – what would it be and why? We recommend tailoring the overview for a specific online media experience & persona that it this product would be great for. It would also be beneficial to understand the differentiation that would make it a success vs. alternative solutions.