Product Manager

Posted Sep 4

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Position Summary:

The Product Manager plans, directs and coordinates activities of complex projects. Project work varies considerably in complexity and or size based on business needs. Manages and directs all phases of the project to ensure that the goals or objectives are accomplished within prescribed timeframe and budget. Regularly reviews the status of the project and makes modifications to scheduling, costing, and staff requirements, as necessary. Oversees and facilitates project team meetings, preparing status reports and documents periodically throughout the project. Responsible for ensuring project rollouts are on track and changes are in accordance with specifications and meet quality standards

Key Competencies:

  • Superior Project Management Skills
  • Ability to Influence Others
  • Service Oriented/Internal Customer Service
  • Business or Technical Acumen
  • Fast & Flexible
  • Focus on Results
  • Resiliency
  • Teamwork & Collaboration
  • Interpersonal Communication
  • Informing and Communicating

Essential Functions:

  • Works within the department to implement new systems or processes and complete requests/updates to meet department needs and goals.  
  • Studies existing systems and processes to evaluate effectiveness and develops alternative solutions.
  • Works with other departments to facilitate the implementation and continued success of assigned projects. Participates in cross-functional teams tasked with the design, development and launch of successful initiatives.
  • Recommends and documents new processes and improvements to current processes.
  • Leads and directs project teams. Provides coaching, guidance and direction to less experienced staff.
  • Creates workflow charts and process documentation of existing and new processes.
  • Oversees scheduled rollouts of project work ensuring changes are in accordance with specifications, meet quality standards and are seamlessly implemented as required.
  • Interprets department needs and works with cross-functional teams to determine project plan solutions to meet requirements.
  • Prepares project related time and cost estimates.
  • Building out Analytical Dashboards and setting Roadmaps.

Knowledge, Skills & Abilities:

Education: Bachelor’s degree required, MBA preferred. Project management accreditation required and Six Sigma Certification a plus.

Experience: 6-8 years related experience. Experience analyzing business & user requirements, designing processes and managing project scope with a good understanding of general business practices.  

Skills: Demonstrates initiative and self-motivation. Utilizes strong decision making skills, and communicates well with other team members and others cross-functionally. Identifies problems, recommends, and facilitates solutions, as well as writing clear, concise documentation. Must be able to work in a fast-paced dynamic environment. Excellent decision-making, interpersonal and follow through skills. Jira experience is a plus.

Working Relationships: Works in a team environment. Must be able to work with business users, analysts, and software product managers. Works closely with users from within the department as well as business users throughout the company. 

Additional Requirements:  Sets and works within deadlines. Must be able to manage internal and customer expectations as they relate to all facets of projects. Some travel may be required.  

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero's privacy policy click the link: https://www.agero.com/privacy.

***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact recruiting@agero.com.

***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at recruiting@agero.com.