Product Manager
Who we are:
Bixal is a mission-driven, woman-owned small business determined to improve people's lives through human-centered strategies and transformative technologies, with a firm belief that everyone has the right to an effective government.
We deliver on this belief by partnering with leading Federal agencies to design, develop, and deliver powerful customer experiences through holistic digital product solutions and strategic communications initiatives––bringing a high standard and unique creative energy to our clients––and our wonderfully diverse culture is what makes it all possible.
Bixal unites different people with different perspectives from all over the world! We provide our team with an open and empowered environment where collaboration thrives and solutions flourish.
Location:
This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship.
What will you do?
Bixal is looking for mission-driven, forward-thinking technologists and communicators interested in helping improve the customer experience around government services. As the Product Manager, you will lead a cross-functional digital product team, establishing and aligning work streams around a product vision based on research and data. Further, you will act as an advocate for the client/Product Owner, ensuring that the product solves for user needs and achieves business objectives.
The ideal candidate is a curious and independent problem solver who can design and deliver products with a positive attitude, and who has experience in a client-facing role.
Responsibilities:
- Act as the product champion.
- Evangelize customer needs and product concepts internally and externally to obtain buy-in and drive adoption.
- Develop a deep understanding of target customer needs and apply it to defining, designing, building and launching products.
- Evaluate complex product ideas or requests and effectively elicit product requirements, articulating a rationale for those that are worth pursuing.
- Translate goals and objectives into outputs or user stories for the Bixal product team to implement.
- Lead collaboration with the team and stakeholders using “design thinking” to identify corrective and beneficial product direction and take the initiative to see these through.
- Prioritize functionality on a product roadmap.
- Lead product-related communications with client stakeholders and the Bixal internal team.
- Prioritize the product backlog to ensure goals and objectives of the client/Product Owner(s) are achieved.
- Orchestrate the activities of a cross-functional team to ensure that workstream outputs complement each other and remain oriented toward solving identified user needs.
- Confidently curate and present information in front of Product Owners, client stakeholders, or Bixal leadership as requested.
- Establish, measure, and report on product success metrics.
- Create, review and approve written, graphic and summary documents and presentations for internal and external use in communicating product goals and objectives.
- Participate in meetings and/or demonstrations with client POCs as needed.
- Perform other duties or special projects as assigned.
Qualifications:
- Bachelor's degree required.
- Ability to undergo and obtain a Public Trust security clearance.
- 5+ years of total professional experience.
- 3+ years of experience managing cross-functional product teams in positions of increasing complexity and responsibility.
- Demonstrated ability to navigate uncertainty and define product expectations in an environment where product concepts are not well understood.
- Ability to understand technical challenges and make educated trade-offs with the team and stakeholders.
- Ability to communicate the functional capabilities of websites and applications in layman's terms with business and technical stakeholders.
- Ability to advocate for prioritized product outcomes against clearly defined goals.
- Exceptional management and leadership skills.
- Excellent soft skills: good communicator, emotionally intelligent, empathetic, good follow-up, polite, positive attitude.
- Proven track record of managing issues and risk through mitigation strategies.
- Demonstrated history of interfacing with internal project teams and senior management, as well as external clients and other stakeholders.
- Experience in human-centered design principles and adoption of Agile mindset.
- Strong written and oral communications skills.
- Sharp attention to detail and excellent organization skills.
- Strong experience and comfortability with Microsoft Office suite, Keynote, and virtual collaboration tools such as Miro.
Nice to Haves:
- Certified Product Manager (CPM) or equivalent product management certification.
- Background in or experience with design thinking processes and tools.
- Experience with the USDS Playbook and U.S. Web Design System.
- Experience with Drupal and JIRA.
- Familiarity with Customer Relationship Management platforms.
- People management/supervisory experience preferred.
Perks & Benefits:
Competitive base salary
Flex hours
Work from home flexibility
401K with matching incentive
Parental Leave
Medical/dental/vision benefits
Flex Spending Account
Company provided short-term disability
Company provided life insurance
Commuter benefits
Generous PTO
11 Paid holidays
Professional development opportunities
New business referral bonus
Bixal is an equal opportunity and affirmative action employer. It ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.