Product Manager
😎 Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
🚀 About the Role
We are looking for a driven Product Manager that deeply immerses themselves to understand how our customers use our product. You can discuss usability challenges with our designers, understand the competitive landscape of customer experience analytics, brainstorm technical solutions with our engineers, and partner with customer success, sales, and marketing teams to build solutions that increase customer satisfaction.
🐉 Who you are
Passionate about helping customers. We are passionate about our customers and helping solve their problems. UX researchers and designers are your partners in crime to define the problem space. You collaborate with customers directly to develop empathy and build solutions resulting in smiling fans.
Storytelling for Influence. Building successful products is a full-contact sport. It involves influencing team members to relate to the users’ obstacles and inspire future outcomes. You visually articulate ideas (using Sketch and building prototypes) to tell stories about users needs, defining strategy, and how we deliver successful results.
Metrics- and data-driven. You’re in your comfort zone identifying the data you need to support or refute assumptions, provide direction and key decisions, and measure success throughout the product lifecycle.
Entrepreneurial spirit. Our success is largely dependent on each person’s ability to identify, own, and solve problems with minimal direction. This belief unifies our team to always aim to deliver a fantastic product experience. You have experience effecting change in product organizations.
Curious mind. You are not intimidated by working with brilliant engineers. Rather it motivates you to uncover new opportunities to challenge the engineers to create unique customer solutions. If the situation calls for it, you don’t mind digging into JavaScript, writing SQL, or heading over to Stack Overflow to research the proper syntax to research user behaviors.
Clear Communicator. You know that communication is core to creating shared understanding and alignment. You frame your objectives for initiatives in a way that’s easy to comprehend, makes the value for customers readily apparent, and provides sound reasoning for the decisions you’re making.
🔧 Responsibilities
- Own a customer issue end-to-end: understanding the pain point, setting the strategic direction, and delivering the delightful customer experience.
- Create product artifacts (process diagrams, epics/stories, wireframes) and collaborate with design and engineering to define and execute the product roadmap.
- Work closely and continuously with customers to understand their needs and opportunities
- Expand on the Product Trio (Product, Engineering, and Design) to collaborate with User Research and Data Science in discovery and delivery cycles
- Use analytics to understand how our customers use our platform to solve their problems and inform decisions on future improvements.
💡 Requirements
- 2+ years product management experience demonstrating a track record for delivering successful outcomes. Previous experience in business, product, marketing, or customer experience analytics is a plus.
- Excellent communication and problem-solving skills with a focus on utilizing data to inform better decisions across the organization.
- Proven ability to repeatedly turn customer needs and opportunities into meaningful customer- and business outcomes.
- Comfortable working across the product development spectrum: ideation, strategy, concept, mapping features to data models to pixel-level details and implementation.
- Understands technical architecture for highly scalable web and mobile applications.
- Compensation: $120,000-160,000
🏆 Perks and Benefits
This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Group benefits
- Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
- Employee Assistance Programs (EAP)
- Telehealth options
- Voluntary Life & AD&D, STD, LTD
- Healthy Rewards – Discount Programs
- Calm App access
- 401k and Options / Equity
- 12 company holidays
- Unlimited Paid Time Off
- Sick leave
- Parental/Adoption Leave
In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.
- Promotional opportunities
- Rewards and recognitions programs
- Robust onboarding and training program
- One-time stipend for work at home employees
- Monthly business expense stipend
- Flexible work environments
- Employee Discount Program (Perks at Work)
- Employee Referral Program
- Lead Referral Program
- MacBook Pro and awesome swag delivered to your door
- Encouraging and collaborative culture
- RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
🐉 About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.
Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last three-consecutive years and named one of the Best Places to Work by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
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