Product Manager
About Return Rabbit
Return Rabbit provides a multi-channel customer service platform specializing in the post-purchase experience. Our unique ability to present retail shoppers with servicing options based on their shopping context gives retail brands the ability to extend engagement moments, recover at-risk revenue and build meaningful relationships, whether at store or online.
Backed by deep domain knowledge in retail supply chain, artificial intelligence and behavioral insights, Return Rabbit makes achieving high efficiency and productivity for retailers dead easy.
And we’re multiplying! We're looking for motivated, sharp, hardworking folks who love a fast-moving, occasionally chaotic but highly rewarding environment! If you love partnering with your teammates to deliver dynamite outcomes for customers, then this is gig for you. If you love to learn about new technology, and then dig-in to help improve it and make customers even MORE successful, then you'll thrive here at Return Rabbit!
Responsibilities
- Responsible for end-to-end launch of new products and new versions/features
- Manage the actionable short-term and long-term technical roadmap
- Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria
- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
- Scope and prioritize activities based on business and customer impact
- Work closely with the Engineering Lead to ensure product tasks are on target
- Work closely with product designer to ensure development team has design-qualified and tech-ready specifications
- Utilize Internal (customer support requests, sales team insights, etc.) and external (market, customer insights, competitors, etc.) to inform product feature prioritization
- Manage and maintain the product backlog
- Work cross-functionally with the marketing and sales team for successful GTM execution
- Develops and maintains appropriate tracking and reporting of product performance post-launch
- Act as a product evangelist to build awareness and understanding
- Provide detailed product requirement documents and collaborate with marketing, customer experience, research, analytics, design, and engineering team to drive delivery of features, processes, and revenue (P&L ownership)
- Please note that working hours will be overlap between IST and EST timezone
*Requirements *
- Experience working with SaaS products
- 3-4 years of product management experience preferred
- Exceptional writing and editing skills combined with strong presentation and product management skills
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- We are looking for a generalist who can take responsibility for individual product lines and execute efficiently
- Experience working in an Agile Product Development Environment
- A Nice to have - Certified Scrum Product Owner
- Please note that working hours will be overlap between IST and CST timezone
If you don't meet every requirement in this job description - no worries, we still want to hear from you! We welcome folks from all backgrounds, especially those with unconventional career paths. Let us know why you'd be the perfect candidate. It's not all about checking the boxes, but about who you are and how you can contribute to wowing our customers and building a great company!
We are committed to building an inclusive and diverse team. Return Rabbit is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.