Product Manager

Posted Nov 15

Hola! SunDevs Inc is a 7 year old company that started in a small Colombian town in Latin America, and is now present in the US with clients across North America. We have two main business lines: (1) Staff Augmentation through Nearshoring and (2) Digital Transformation Projects.

We have a great team working already with North American companies, with the majority being engineers, developers, and product designers. Our growth has come from absolutely killing it on the technical side and getting referrals from existing clients. Cinemark and Cafe Rio are two of our biggest clients that we work with from both business lines.

We believe that the caliber of tech talent is going to dictate the caliber of our future on a global scale. Our mission is to become the global standard for developing and sourcing tech talent - this means matching amazing humans with amazing companies that are building the future (from technology). We’re starting with the talent in Latin America.

This specific role will be focused on the Staff Augmentation business line by helping us support & develop the talent we have placed in our clients companies.

We are looking for talented individuals exclusively from Latin America to join our team. We value diversity and believe that team members from this region bring unique perspectives and experiences. If you are from Latin America and interested in this opportunity, we would love to hear from you!

We empower cross-functional product teams to solve customer and business problems effectively. Each team consists of a product manager, designer, and engineers with the necessary skills. The product manager ensures valuable and viable solutions while considering business constraints and user knowledge. Collaboration and innovation are key, with the product manager working closely with the designer and engineers. We hold our teams accountable for delivering results and value confident product managers who can influence others using data and logic. This is an individual contributor role within the product team.

A typical day in your job involves reviewing usage metrics for your product, holding a daily scrum meeting for task updates, sharing insights with your product team on new opportunities, meeting stakeholders from customer-facing teams, conducting customer interviews, and ensuring your prototype aligns with marketing constraints. Your time is ideally divided into gathering customer requirements, analyzing product performance, and collaborating with the engineering team.

What We Look For In You

SunDevs is a young company with an average age between 25 and 35 years; we are young people who learn and move fast, and we are implementing several changes across the company, including adopting Site Reliability Engineering practices, Outcome-based Roadmaps, and a Strong Product team culture. We only have a few senior managers. That's why we are looking for a person with an outstanding sense of ownership, autonomy, and accountability capable of bringing the DNA of modern product discovery practices into our engineering teams.

You will agree that when a product succeeds, everyone on the team does what they need to do, but most responsibility will fall on the product manager when a product fails.

We need you to help us to teach and set the mindset of the product team in your daily work. What does working under outcome-based roadmaps, objectives, and key results mean? Here, we don't celebrate the delivery but the impact on our customers' business objectives.

You must become the best version of Smart, Creative, and Persistent if you want your product team to take you seriously and if you want to succeed in this position.

We expect from you:

To become an expert in your users and customers. Share very openly what you learn, both the good and the bad. Be your team's and your company's go-to person for understanding anything about your customer—quantitative and qualitative.

Work to establish a strong relationship with your key stakeholders and business partners. Convince them of two things: (1) You understand the constraints they operate under. (2) You will only bring to them solutions that you believe will work within those constraints.

Become an undisputed expert on your product and your industry. Again, share your knowledge openly and generously.

Finally, build and nurture a strong collaborative relationship with your product team. We expect you to be a warm and hands-on leader, who cares for the team and leads by example.

Key Responsibilities

Product Strategy: Develop and communicate a clear product vision and strategy aligned with the company's overall goals and market opportunities.

Market Research: Conduct market research to identify customer needs, market trends, and competitive landscapes to inform product decisions.

Roadmap Planning: Create and maintain a product roadmap that outlines the short-term and long-term goals and features for the products or services offered by the company.

Requirements Definition: Collaborate with cross-functional teams, including engineering, design, and marketing, to define detailed product requirements and specifications.

Prioritization: Prioritize features and enhancements based on business value, customer impact, and resource constraints.

Project Management: Oversee the product development process, ensuring that projects are on track, and milestones are met. This involves setting timelines, tracking progress, and mitigating risks.

User Experience (UX) Design: Work closely with UX designers to ensure that the user interface and user experience align with the product's goals and user needs.

Testing and Quality Assurance: Ensure rigorous technical and UX testing and quality assurance procedures are in place to deliver a reliable and high-quality product.

Go-to-Market (GTM) Strategy: Develop and execute a GTM strategy, which includes pricing, positioning, marketing, and sales plans.

Stakeholder Communication: Act as a bridge between different teams and stakeholders, communicating the product's progress and aligning everyone's efforts.

Data Analysis: Utilize data analytics and metrics to measure the product's performance and make data-driven decisions for improvements.

Customer Feedback: Collect and analyze customer feedback, and incorporate it into the product development process to continually improve the product.

Budget Management: Manage the budget allocated for the product, making sure it's used efficiently and effectively.

Product Evangelism: Advocate for the product internally and externally, helping sales, marketing, and customer support teams understand and promote the product.

Competitive Analysis: Stay informed about industry trends and competitors, identifying opportunities and threats to the product.

Innovation: Foster a culture of innovation within the product team, encouraging new ideas and approaches.

Risk Management: Identify potential risks to the product's success and develop strategies to mitigate them.

Lifecycle Management: Assess the product's performance at various stages of its lifecycle and make decisions about whether to continue, pivot, or retire it.

Mentoring and Leadership: Provide guidance and mentorship to junior product managers and contribute to the growth and development of the product management team.

Customer Focus: Maintain a deep understanding of customer needs and pain points, and use that knowledge to drive product improvements.

Deliver Product Requirement Documents (PRDs) with prioritized features and corresponding data that support your decisions.

Perform product demos, walkthroughs, and user tests with customers, stakeholders, engineering teams, etc.

Team Management: Run 1:1 meetings with your team members, provide timely feedback to your team, and participate in the 360 Feedback. Survey and performance assessment for your team members, promote candidates, etc.

Resource Allocation: Allocate resources, including manpower, tools, and equipment, to meet project requirements while balancing workload and efficiency.

Work in sync with Technical Account Managers (TAMs), Marketing Teams, Customer Support Teams, Sales Teams, and other Product Managers and Technical Leads, to guarantee customer satisfaction and the fulfillment of the commercial and business objectives of the company.

Develop the Product OKRs with your team and contribute to other teams' OKRs.

Support the adoption of the DevOps culture within the company, according to the guide of The DevOps Handbook of the engineering area.

Support in the adoption of the Strong Product Teams methodology within the company, according to the guide of The Product Team Handbook of the engineering area.

Support in the adoption of the Team Topologies within the company, according to the guide of The Team Topologies of the engineering area.

Product Manager Requirements

Bachelor’s degree or equivalent practical experience in a Business-related field.
Fluent in English (C1 or higher).
Be Outcome Focused - Objective and Key Results (OKR) - Key Performance Indicators KPI
Understanding of modern product discovery and delivery techniques and methods.
Knowledge of product metrics frameworks such as AARRR, HEART, and others.
+4 years working on technology-powered products as either a product manager, product designer, engineer, data analyst, data scientist, or user researcher.
Broad experience applying Agile Methodologies.
Ability to learn quickly about multiple functional areas of business – engineering, design, finance, sales, or marketing.
Capacity to find solutions to challenging problems with many constraints, use sound judgment to assess risks, and lay out your argument in a well-structured, data-informed, written narrative.
Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.
Comprehensive and strong communication skills.

Nice-to-Have skills

Wide experience managing projects through Jira and other Atlassian products such as confluence, Bitbucket pipelines, etc.
Wide experience working with UI/UX tools such as Adobe XD, Figma, Invision, etc.
Broad knowledge of Cloud Computing concepts of any of the cloud providers such as AWS, GCP, Azure, and similar.
Previous experience coding in any high-level programming language.
Experience working in a product lead company.
Have worked in a Startup previously.
Experience in the Restaurant or Box Office Industry, or developing or supporting E-Commerce products.

In SunDevs we are ready to:

Make an impact: Working at the speed of social, we create value for our customers by delivering solutions that power relationships at scale. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact.

Learn and grow: We’re committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion. You belong here.

Are you ready join? Apply now! We will happy to have you onboard.